Regional Support Administrator

Grade: 11

Location: Stirling
Contract: Full-time, permanent
 

At SMT GB, we’re passionate about delivering exceptional service to our customers — and our Regional Support Administrators play a vital role in making that happen.

In this key position, you’ll provide essential support to our Regional Sales and Service Delivery Managers, ensuring the smooth running of day-to-day operations across multiple Customer Support Centres. From managing compliance activities and maintaining data accuracy to supporting regional teams and coordinating key processes, your work will help us deliver the “best in class” service our customers expect.

 

What you’ll be doing:

• Raising purchase orders for rechargeable items and consumables
• Coordinating compliance activities such as tool inspections, calibrations, and repairs
• Maintaining SHEQ data within our Quality Management System
• Updating regional machine population and customer information in ERP and CRM systems
• Supporting teams with administrative tasks in portals such as CareTrack
• Managing regional waste processes and ensuring accurate records are kept
• Liaising with Learning & Development and Payroll to ensure local training and time records are up to date
• Following up on audit results and ensuring actions are completed on time

What you'll need:

• Previous experience in an administrative or support role
• Excellent communication skills, both written and verbal
• Able to work collaboratively and flexibly across multiple teams
• Strong problem-solving skills with a logical, solution-focused mindset
• Passionate about continuous improvement and finding smarter ways to work
• Highly organised with strong prioritisation and time management skills
• Proficient in all Microsoft Office applications

What's in it for you?

Alongside a competitive salary we off you a host of fantastic benefits!

Taking Care of You

• Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade.
• Free Physio Access – Speak to a physio by phone or video.
• 24/7 GP Service – Private GP access anytime.
• That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits.

Life Outside of Work

• Enhanced Sick Pay – Extra support when you’re unwell, meaning you can rest a little easier while you recover.
• Family Leave – Enhanced maternity, paternity and adoption leave.
• IVF Support – Paid time off for treatment and appointments.
• Retirement Support – Enjoy bonuses and phasedown days when its time to retire.

Financial Extras

• Pension – We match your contributions up to 5%.
• Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
• Cycle to Work – Save on a new bike and accessories.
• Discounts Platform – Save on groceries, holidays, shopping and more.

Feeling Part of the Team

You’ll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.