Regional Voids Lead

A leading Housing Association are looking for 3 Regional Void Leads who will Lead on Void Property management during the maintenance period and all roles will be based within the Regions they are serving.

For the North London roles they will be located between the offices in North London and there will be hybrid working.

For the South London role this will be based at Clapham Park and we are also able to offer hybrid working in this role.

We are looking for someone with drive and enthusiasm to work with all stakeholders to look for continual improvements on performance. The role is multifaceted and reports directly into the Head of Region so if you’re looking for a role where you can utilise your strong administration skills, work together with like-minded colleagues to make a real difference in the ability to offer homes to new customers then this could be the role for you.

Your responsibilities will include but not be limited to the following;

• Undertake a review of the scope of works submitted, verify SOR codes used and raise the necessary works orders.
• Run weekly meetings with stakeholders to ensure progress is on track and to iron out any issues
• To escalate key themes so a review of processes can be undertaken so delays in key to key times are avoided.
• Day to day duties involve. carrying out a review of work requested, raising and authorising works orders, liaising with contractors and internal departments
• Working with partnering contractors, in house contractors, external agencies and other departments to ensure void works are delivered and maintained at agreed levels according to the housing associations policies and contractual agreements.

What you'll need to succeed

• Experience of working with different teams and ability to coordinate actions
• Ability to understand technical or complex information and link to SOR codes
• Experience in scrutinising information to ensure budget spend is allocated correctly
• Able to constructively challenge colleagues and support the Head of Region to ensure the best turn around times are achieved
• Able to build and sustain working relationships with key stakeholders
• Must be self motivated yet able to work collaboratively with colleagues in other teams to improve service effectiveness