Registered Care Manager

About Home Instead Monmouth

Home Instead Monmouth is part of the world’s leading provider of non-medical care and companionship for older adults. We specialise in delivering personalised, relationship-led support that empowers people to live independently in the comfort of their own homes.

With minimum visits of one hour, award-winning training, and a reputation for excellence, we take immense pride in the quality of care we provide. Our team is dedicated to making every moment matter—offering not just practical help, but genuine connection, dignity, and joy.

As the Registered Care Manager, you will be accountable for the day-to-day management of Home Instead operations, ensuring full compliance with governing body requirements and legislation relevant to the service.

• Work closely with the Franchise Owner to develop a high-quality private domiciliary care service in the local area
• Act as the Registered Manager for the regulated activity
• Oversee compliance with Care Inspectorate Wales (CIW), relevant legislation, and Home Instead's Franchise Standards
• Promote the highest standards of care with a strong focus on person-centred service delivery
• Manage the client acquisition process from initial contact to conversion
• Conduct care planning and risk assessments in line with legal and regulatory requirements
• Operate quality control systems and perform assurance visits
• Review and improve service delivery processes
• Manage complaints and incidents, lead investigations, and implement improvements
• Submit relevant reports to regulatory bodies and safeguarding authorities
• Champion Home Instead's ethos and values within the team and community
• Network locally to raise awareness of our services
• Provide inspired leadership and ensure safe staffing levels
• Support and development of Care Professionals and office staff
• Participate in disciplinary procedures and HR processes
• Ensure adherence to all policies and procedures
• Assist with budget management
• Maintain accurate data across all platforms
• Stay current with legislation and regulatory changes
• Identify personal development needs and take proactive steps
• Carry out any other duties necessary for the success of the business

Benefits Package

• Performance Bonus of up to £10,000 based on achieving key business targets
• Generous holiday allowance plus additional days for long service
• Employee discounts across a range of retail, leisure, and lifestyle brands
• Free on-site parking and excellent transport links
• Ongoing training and development to support your professional goals
• Supportive team culture with regular team-building events and recognition schemes

Essential Criteria

We’re looking for someone who brings:

• Experience leading, training, and managing a domiciliary care team
• Strong knowledge of care regulations and compliance
• Skilled in care assessments and planning
• Excellent interpersonal and communication skills
• Ability to inspire and build strong working relationships
• Organised, motivated, and commercially aware
• Proven success in achieving business growth targets
• Calm and responsive under pressure
• Flexibility to meet business demands, including on-call duties
• Proficiency in IT systems
• A full UK driving licence and access to a vehicle

• Level 4 Diploma for Health and Social Care (or willingness to work towards it)

If you're ready to take the next step in your care career and lead a team that’s passionate about making a real difference, we’d love to hear from you.

📞 Apply today or contact us on 01633 740028 to learn more about this rewarding opportunity.

Please note: This role is subject to an enhanced DBS disclosure.