Registered Manager

As the Registered Manager, you will ensure the delivery of high-quality, person-centred care that meets regulatory requirements, local authority contracts, and the company's values.

You will be responsible for the day-to-day management, compliance, quality assurance, staff supervision, and continuous development of the domiciliary care service.

Registered Manager - Key Responsibilities:

Leadership & Management:

• Provide strong leadership and direction to care coordinators, support staff, and field-based care workers.
• Foster a positive, supportive, and inclusive team culture.
• Monitor staff performance, supervise staff, and conduct appraisals, disciplinary procedures, and ongoing training.
• Ensure sufficient staffing levels to meet the needs of service users.

Compliance & Regulation:

• Maintain CQC registration and ensure the service complies with all Fundamental Standards.
• Ensure all policies, procedures, and practices are compliant with the Health and Social Care Act 2008, CQC regulations, and other relevant legislation.
• Ensure completion of audits, quality monitoring reports, risk assessments, and care plan reviews.
• Maintain and respond appropriately to procedures, incidents, and complaints.

Care Quality & Service Delivery:

• Oversee and ensure person-centred care planning, risk assessments, and reviews.
• Ensure services are delivered in accordance with assessed needs and individual preferences.
• Monitor outcomes and take action to enhance the service user experience.

Business & Operational Duties:

• Support the development and growth of the service, including private, local authority, and NHS contracts.
• Ensure accurate recording and reporting of data, visits, and outcomes
• Manage budgets, ensure financial viability, and contribute to business planning.
• Lead on investigations, complaints, and safeguarding alerts.

Essential Qualifications & Experience:

• NVQ Level 5 in Leadership for Health and Social Care (or equivalent).
• Minimum 2 years’ experience managing a domiciliary care service.
• Previous CQC Registered Manager experience preferred.
• Understanding of relevant legislation, regulations, and CQC compliance.
• Full UK driving licence and access to a vehicle.

Key Skills & Attributes:

• Strong leadership, motivational, and team-building skills.
• Excellent communication, interpersonal, and organisational skills.
• Ability to work under pressure and handle complex issues sensitively and professionally.
• Passionate about person-centred care and quality improvement.