Registered Manager

Our client provides premium quality Home Care to adults with Physical and Learning Disabilities and the Elderly. They have built up a first class reputation world-wide, and are recognised as one of the top industry leaders in the UK. They are actively recruiting an ambitious, driven, and caring Registered Manager for their various London offices, to manage, develop and grow the business.

Our client prides themselves on quality and tailoring every care package to meet the client’s needs with a minimum duration of one hour visits. It is imperative that the successful candidate is able to get on board with our brands core values and beliefs and are able to grow with our business and move quickly with change. We are looking for someone who will always go over and above our client’s expectations, put quality of care at the forefront of everything you do and be able to develop a strong team to continuously strive for excellence. You will be a fundamental pillar in the overall smooth running of the operation and day to day business.

If this sounds like the challenge you are looking for, then we would love to hear from you.

• Provide leadership, management and the highest level of support to the Team, to ensure the very best outcomes in everything we do
• Ability to take ownership of achieving the highest levels of compliance with regards to regulations, laws, quality standards & policies, ensuring we achieve a minimum of “Good” CQC inspection
• Accountable for the Health and Safety of staff and clients; ensuring the Health & Safety policy and procedures are followed at all times providing a safe working environment
• Ensure consistent application of Right at Home policies, procedures and approved practice; and to promote our aims and values
• Continually review and improve processes to ensure the most effective and efficient service is being delivered to our clients
• Ability to identify and recruit high quality Carers, implement excellent training and maintain high retention ratios
• Ensure the provision of staff training is implemented and the delivery of very high quality care services, to vulnerable people living in their own home, is achieved consistently
• Ability to ensure the Scheduling is effectively designed to ensure the Carers deliver the allocated care to the client. Scheduled Spot Checks and Audits are undertaken and recorded
• Ability to complete and continuously improve the Assessments, Risk Assessments and Care Plans to ensure the outcome of the client is achieved effectively and the customers’ expectations are exceeded
• Ability to ensure that all payments due are received promptly; and Payroll and Invoicing is undertaken accurately
• Ability to meet and exceed all financial/growth targets whilst participating in, and contributing, to the strategic management of the business
• To be aware of Key Performance Indicators and to accurately record and report statistics to the Director as appropriate
• Ad hoc duties to support the Director, as and when required, to meet the needs of the business

• The candidate will hold, or be working towards, an NVQ Level 4 (RMA) or QCF Level 5 qualification in Health and Social Care
• Have substantial experience in managing people, and can demonstrate a positive vision of homecare and how you will influence positive change
• Must have good experience and knowledge of the Care Industry, in a previous similar role

• Highly determined, driven and ambitious, with the desire to make a real difference and assist in the growth of a new office
• Excellent communication and interpersonal skills, with the ability to talk passionately about our services and values to potential clients or referral sources
• Advanced computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
• Self-motivated and flexible, with a willingness to participate in an ‘on call system’ for out of office hours
• Extremely well organized, excellent planning and prioritising ability with high attention to detail
• A creative and strategic thinker who is able to embrace, influence and communicate improvements to the Team