Registered Manager

Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide.

We have an exciting opportunity for an experienced Domiciliary Registered Manager with a passion for caring to join our Castleford and Selby Home Instead office.  As our Registered Manager, you will be responsible for the growth and development of our care service ensuring the delivery of outstanding quality care.

This is a varied and challenging role, so we are looking for an individual who:

• Has a proven track record in providing the highest quality of service.
• Is experienced in leading a team to provide quality, domiciliary care services.
• Has or is working towards Level 5 in Leadership for Health and Social Care.
• Has the ability to build fantastic working relationships.
• Has strong influencing skills and is commercially aware.
• Has the drive and motivation to develop our care services.
• Has strong organisation and planning skills.
• Is flexible to meet the demands of the business.

This role will play a vital part ensuring that our clients receive the best-in-class quality care and will make a real difference for the older people we work with. We offer an attractive salary and a fantastic career development opportunity.

Job Purpose

To provide effective leadership and oversight of the day-to-day operations of the franchise, reporting to the Group Operations Manager. To lead and support the Key Player team in proactively meeting the needs of clients and Care Professionals, ensuring the delivery of safe, high-quality and person-centred care.

The Role

People

• Recruit, train, manage and motivate a high-performing team of Key Players focused on delivering outstanding outcomes for clients and Care Professionals.
• Define clear roles, responsibilities and expectations, providing regular feedback, coaching and guidance to improve performance, efficiency and effectiveness.
• Ensure employment, equality, health and safety legislation, and recognised good practice are consistently applied across all areas of responsibility.

Business Operations

• Deliver the Franchise Owner’s strategy for sustainable business growth and service development.
• Promote a service-led, commercially aware culture across the business, taking full accountability for day-to-day operational performance.
• Agree, monitor and review objectives that support the achievement of business performance targets.
• Deliver agreed targets within approved budgets, ensuring resources are used effectively.
• Organise and co-ordinate operations to maximise productivity, service quality and responsiveness.
• Gather, analyse and interpret key reports to identify trends, inform decision-making and drive continuous improvement.

Quality

• Monitor client and Care Professional experience measures, working with senior team members to identify opportunities for improvement.
• Ensure the business has appropriate resources, systems and processes in place to deliver safe, effective and responsive care.
• Ensure senior team members meet Home Instead standards, regulatory requirements and legislative obligations, supporting industry-leading quality and compliance.
• Maintain and develop professional knowledge through relevant learning opportunities, sector updates, professional publications and networks.

Legal and Finance

• Ensure policies, processes, procedures and systems are implemented effectively, embedding a culture of compliance, accountability and best practice.
• Provide clear weekly and monthly activity reports for meetings with the Director, supporting transparent and informed business updates.
• Manage and contribute to the development of annual plans, reports, budgets and performance targets.
• Protect the organisation’s reputation and value by maintaining confidentiality and handling information in line with relevant legislation and company policy.
• Carry out any other duties reasonably required for the effective and successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy in relation to both employment and service delivery.

Essential Criteria

• Extensive experience in care, with a proven track record of delivering consistently excellent client service.
• Proven experience of leading, training and managing teams to deliver high-quality domiciliary care services.
• Hold, or be willing to work towards, a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services, or an equivalent qualification.

• Excellent knowledge and understanding of compliance, legislative and regulatory requirements within adult social care.
• Strong skills in conducting care assessments, risk assessments and person-centred care planning.
• Good understanding of operational systems, processes and quality assurance practices.
• Excellent interpersonal, communication and relationship-management skills.
• Ability to inspire others and build positive, effective working relationships.

• Strong organisational, planning and prioritisation skills.
• Drive and motivation to take ownership of a broad leadership role and develop care services.
• A genuine commitment to providing the highest quality of care.
• Commercial awareness, with strong influencing and negotiation skills.
• Evidence of achieving business growth and performance targets.

• Ability to work accurately and effectively under pressure.
• Responsive and adaptable, with the ability to remain calm while managing multiple priorities.
• Flexible approach to meet the needs of the business, including participation in an on-call rota.
• Good working knowledge of IT systems, including Microsoft Office or Google Workspace, databases and virtual communication platforms, with the ability to learn and adopt new technologies where appropriate.
• A full driving licence and access to a suitable vehicle are required, as the role involves supporting the on-call function, responding to emergency situations in the field and travelling throughout the community to conduct new client assessments

This document describes the general nature and level of work associated with the position. It is not intended to be an exhaustive list of all responsibilities, duties, skills, efforts or working conditions. The employer reserves the right to amend this job description in the future, with or without notice. Responsibilities may be adjusted where reasonably required to accommodate individuals with disabilities.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a Criminal Records check at the appropriate level

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. 

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.