Registered Manager - Norwich

Registered Manager Job Specification Location: Norfolk
Salary: Up to £45,000 per annum
Bonus: Performance-related bonus of up to £10,000 pa

Hales Group is delighted to be partnering with our Hales Homecare division in the search for a Registered Manager to join us on a permanent basis. This is a pivotal role responsible for overseeing the efficient operation of 2 key contracts, ensuring the delivery of high-quality care services aligned with best practices and regulatory standards.

We are specifically seeking candidates with proven experience in aligning services with CQC Good or Outstanding standards, demonstrating a commitment to excellence in care provision.
Salary & Benefits

• Competitive salary up to £45,000 + up to £10k performance-related bonus
• Holiday entitlement of up to 31 days per year + bank holidays
• Comprehensive benefits package including health and financial well-being support
• Discounts on popular retailers, restaurants, and cinemas
• Pension and life insurance
• Car lease scheme
• Cycle to work scheme
• Career development and progression opportunities in a resilient and growing industry

Key Responsibilities

• Develop and maintain outcome-based services tailored to individual needs
• Ensure compliance with Hales policies, procedures, and relevant legislation
• Assess care support requirements and allocate resources accordingly
• Lead recruitment and selection processes
• Supervise and mentor staff to ensure quality service delivery
• Motivate and lead staff and encourage proactive personal development within the branch
• Manage staffing levels, absences, and business continuity planning
• Handle safeguarding concerns and complaints with appropriate action
• Forecast training and staffing needs, liaise with internal recruitment and training teams
• Conduct appraisals, supervisions, and development reviews
• Benchmark services for continuous improvement and diversification
• Ensure all care staff receive necessary training in line with policies
• Develop partnerships in the community to deliver personalized support for individuals
• Become an industry thought leader in the local area by working with education, charity and social establishments to share knowledge about individuals future care journeys

Skills & Experience

• Proven leadership and Branch management experience in a regulated service
• Background in a regulated sector with stakeholder engagement
• Leadership or management qualification (desirable)
• Experienced in domiciliary care within a regulated environment
• Familiarity with electronic care management systems
• Strong knowledge of the Health and Social Care Act 2024, Fundamental Standards, and KLOEs
• Commitment to high-quality care and service improvement
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Lives within a reasonable commute of Branch (East Anglia)
• Qualified or working towards level 5 in Health & Social Care
• Able to meet the governance and compliance checks of a registered manager including references and enhanced DBS checks