Reinstatement Manager

Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.

We provide award winning services to the clean water, wastewater, gas, multi utilities and the highways sector. We are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life throughout the UK.

As a Reinstatement  Manager, you will be working to meet the needs of the client’s SLA’s in the most productive and cost-effective manner. You will be helping to provide technical expertise, experience, and work within a team to deliver a first-class service to our customers. You will be able to engineer solutions on site and focus your teams on completing work correctly, first time. You will work with the scheduling team ensuring programmes are managed and delivered accordingly. You will provide support to ensure that the company’s work is effectively completed through communication with internal and external customers, as well as the management of the business and client database systems.

Location: Pride Park, Derby, Derbyshire.

Hours:  50 hours per week  

Salary: £35,000 per annum

Key Responsibilities:

You will have operational responsibility for the reinstatement teams and their in-day activities.

Organise labour in the most cost-effective way, including recruitment, disciplinary action, wages, and absence management.

You will manage all other resources e.g., sub-contractors, materials, and plant.

Assist with carrying out team briefings with teams, on a monthly basis.

Assisting in coaching and developing staff to reach their potential. Ensure a fair and consistent culture with the teams.

You will help to assist the defect programme and ensure that KPIs are met and client meetings and council meetings are attended.

Assist in carrying out documented audits, checking quality of the work and coaching teams/individuals to ensure the right behaviours are always exhibited.

Liaise with the Support Services and Streetworks Team to ensure that FPN and Section74 liabilities are managed

You will be required to assist the reinstatements manager by being a Health & Safety Representative, which will include undertaking health & safety inspections in and around the workplace, raising health & safety related matters with management and investigating reportable accidents or incidents as and when they occur.

Covering all aspects of reinstatements, including black top and white top.  

Experience within a similar role is preferred, along with a street works card. A full clean driving licence is essential.

You will be IT literate and be a confident communicator at all levels. An excellent work ethic is a must.

Experience and qualifications required for the role:

Whilst we are looking for the skills and knowledge to be able to carry out the responsibilities of the role it’s just as important to have employees with a positive and caring attitude or those who are looking for develop further and grow with the company.

We welcome employees from a diverse background. We treat people equally from all walks of life and welcome hard-working individuals who want to become part of the Sapphire family.

What you will get in return:

In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.

What we offer:

• 25 Days holiday plus Bank Holidays 


• Pension


• Death in service


• Training and progression opportunities 


• Overtime


• Free parking

This position is open to Internal and External candidates.  Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.

The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.

Lanes - https://www.lanesgroup.com/

Lanes I - https://lanes-infra.com/

SUS - https://sus.co.uk/

Clearflow - https://www.clearflowltd.com/

AQS - https://aqsenvironmentalsolutions.ie/

We are an equal opportunities employer and welcome applications from under-represented members of the community

Strictly no agencies please