Reinsurance Client Service Advocate - North American Claims

Arthur are proud to be partnering again with one of our longstanding clients who are one of the worlds largest global brokers as through their continued success they continue to grow at a rapid rate, with over 400 associates across 17 global locations, they are now looking for a Reinsurance Client Service Advocate to join their expanding Treaty portfolio. The success individual for this role will need to have proven experience working on North American claims, preferably within the London market, however, individuals with this experience looking to move into the London market will also be considered. 

Key Responsibilities:

• Technical Processing: Manage premium, pro-rata, and Excess of Loss claims, covering treaty reinsurance, binders, and facultative reinsurance
• Client & Broker Support: Build relationships with clients, carriers, and internal teams, and maintain accurate account statistics
• Claims Management: Handle complex claims from initial notice to settlement, including negotiating claims related to XOL reinsurance and binders
• IBA Functions: Review Aged Debt reports, arrange settlements, and prepare client statements and payments

Required Skills & Experience:

• Experience in North American reinsurance claims processing, especially with proportional and Excess of Loss claims
• Familiarity with IBA functions, Salesforce, and Open TWINS is a plus
• Strong communication skills, both verbal and written
• Ability to manage time, prioritise tasks, and meet deadlines
• Knowledge of systems like IMR, CLASS, ECF, LORS, and Microsoft Office applications
• Reinsurance claims experience, particularly dealing with large corporate clients, is highly advantageous client is looking for a motivated, client-focused individual with strong problem-solving skills and a passion for delivering high-quality service in a dynamic environment

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