Relationship Associate - C12 - LONDON

Support account strategies by developing an institutional understanding of the client and help build an efficient, productive and strong relationship.

Develop and maintain a working knowledge of Citi’s products and how they relate to our client’s credit allocation, implementation and ongoing management.

Develop relationships with clients and assist with routine credit queries, confirmation of support, problem escalation. Assist clients in navigating Citi’s vast network.

Co-ordinate the global credit allocation process for clients, working with the GNB Network, Product Partners, ICM, Risk and Credit Risk management Services (CRMS) to facilitate credit approval requests.

Develop a thorough understanding of the Wholesale Credit Risk (WCR) policy, ensuring that all credit requests are processed within policy requirements.

Develop a thorough understanding of Citi’s AML and Compliance policies and procedures, ensuring timely approval and completion of key deliverables.

Key Responsibilities

• Work closely with the Banking team to support the broad range of client needs.
• Work in partnership with Products teams to ensure credit requirements are met and provide relevant support
• Act as an escalation point for clients and liaising with internal teams where required to ensure Operations and Product are taking the appropriate steps and responsibility to resolve items raised by the clients.  Escalate internally when required
• Support the co-ordination and execution of day-to-day credit requests from the GNB Network/ Product partners.
• Close co-ordination with CRMS and the Documentation Unit (DCU) for credit line set up and availment, ensuring that approvals obtained are in line with requirements under WCR
• Assist in the preparation of client Support Discussions. Ensure that necessary Business & Risk approvals have been obtained and that the Support Discussion workflow is lodged in Citi Risk Approvals, or where applicable, necessary deferral is put in place
• Liaise with client to affirm Head Office support for any new credit requests, ensuring required support documentation (i.e. Guarantees; Letter of Comfort) are lodged with DCU, and that all requirements under Citi’s support policy are met

• Ensures client portfolio has correct marketing hierarchy and legal structure reported in the appropriate systems and assists in maintenance of same
• Prepare facility; exposure and relationship data as requested by bankers. At annual review time, co-ordinate with the GNB network to review global facilities, and help make recommendations for potential changes/reductions
• Work in partnership with Trade Implementations for the issuance and associated documentation for Guarantees/LCs
• Work closely with Product Partners; GNB network; CRMS to ensure timely resolution of data exceptions (facility excess or unmatched transactions)
• Assist bankers in the co-ordination of ad-hoc regulatory/data review exercises, and help with data clean-up exercises, making the necessary facility adjustments where appropriate
• Close co-ordination with Operations, AML and ICG Partners on KYC creation and renewal process, with focus on supporting the firm’s goal of achieving its KYC deliverables.

Development Value

This role will allow an individual to develop a good understanding of our client’s organization, and banking needs.  It will also provide client facing exposure when dealing with their BAU credit requirements.   

The role will provide a thorough understanding of Citi’s products, risk and controls.  It will also provide the opportunity for cross product exposure and expansion of network across Citi branches around the globe.

Requirements

• Bachelor’s degree in Finance or closely related areas of Business Administration
• Citi products (cash management/custody/Markets) knowledge is preferable
• Basic credit skills
• Proven ability to learn and exert sound judgement
• Client focused and results oriented
• Consistently demonstrate follow-up and organizational skills
• Excellent verbal and written communication  ability
• Proven planning, negotiation and analytical experience
• Professional attitude

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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