Relationship Manager

We are looking for a dynamic and experienced Relationship Manager to optimise effective relationships with our clients suppliers. This role is responsible for managing operational contacts with suppliers, developing close relationships with key suppliers essential to growth and operational stability.

Responsibilities for the Relationship Manager:

• Develop a deep understanding of operational issues affecting supplier performance and apply insights to drive performance improvements.
• Compile and present regular and ad-hoc reports, providing critical information both internally and to suppliers, while driving operational improvements.
• Arrange and lead regular meetings with suppliers, including face-to-face quarterly sessions with the Supplier Channel team.
• Support suppliers who are at risk of performance issues, identifying concerns and guiding them to improve performance.
• Work closely with operational teams to improve performance and share feedback from supplier meetings.
• Use reporting data to forecast future supplier performance, identify trends, and proactively address potential issues.
• Encourage knowledge sharing within the team and continuously work to improve your own skills and knowledge through training and learning activities.

Key skills for the Relationship Manager:

The ideal candidate will have a strong background in supplier management and operational roles as well as experience in managing supplier performance and driving operational improvements.

• Customer-focused with the ability to support and encourage a similar approach from others.
• Excellent organisational, communication, and problem-solving skills.
• Supportive and helpful team player with a flexible and positive attitude.
• Excellent interpersonal skills and the ability to build strong relationships.
• Good telephone manner, with the ability to listen and understand the needs of colleagues and suppliers.
• Able to keep up with industry trends and new methods.
• Proficient in Excel, Word, and Outlook.
• Confident and accurate in the use of departmental systems and databases.

If you are a highly organised, proactive individual with a strong understanding of supplier relationships and operational performance, we want to hear from you.