Relationship Manager

Job Purpose

The Relationship Manager is responsible for managing and growing existing client portfolios, acquiring new business, marketing bank’s services, and presenting suitable real estate investments in compliance with lending policies.

I.              Key Responsibilities

•              Market the Bank’s Private Banking services and products to existing and potential customers in accordance with the marketing strategies and plans agreed upon with the Head of Department.

•              Enhance and develop business relationships between the bank and its High-Net-Worth (HNW) and VIP customers to grow existing business and attract new clients, increasing the Bank’s portfolio of deposits and loans.

•              Explore new commercial and residential investment opportunities in the UK real estate market introduced to the bank, to be offered to customers.

•              Prepare and submit comprehensive credit applications for residential or commercial property purchases for approval at the appropriate sanctioning level, and manage their implementation in accordance with the bank’s Credit Policy.

•              Supervise the post-sanction facility implementation process, including obtaining relevant documentation, conducting due diligence, managing account opening, and overseeing facility drawdown procedures.

•              Follow up with approved solicitors and surveyors on matters related to customer transactions requested through the Bank.

•              Periodically, or as deemed necessary, communicate all pertinent information to customers regarding the status of their funds, market conditions, trends, and opportunities, while ensuring that customer requests for information, advice, and action are promptly met.

•              Preserve customer confidentiality at all times, paying particular attention to the security of documentation and communications, adhering to information safeguarding instructions, and ensuring no customer details are disclosed to third parties without written approval or statutory compliance.

•              Ensure individual customer records are maintained up to date at all times, customer files are reviewed annually in accordance with KYC requirements, and compliance with Money Laundering regulations is strictly met. Ensure customer complaints are handled in accordance with policy, resolved promptly, and reported to Senior Management, along with regular updates on client relationship developments.

•              Gather information and data on competitor products, services, and activities, and appraise and interpret their significance for the Head of Department.

•              Prepare the necessary information used in the development of the Division’s Business Plan and Marketing strategy.

•              Ensure that cash in the Department’s vault is kept secure at all times, in full compliance with auditor recommendations and the Bank’s policies and procedures.

•              Prepare regular and special reports for departmental management in the required format, ensuring accuracy and timely delivery.

•              Act on behalf of customers upon request and after being granted the necessary authority—to move their funds and portfolios from foreign banks, assisting them comprehensively with any banking issues that arise.

•              Ensure the Bank’s position is fully protected across all Credit, Compliance, and legal frameworks at all times.

Anti Money Laundering (AML) and Sanctions Responsibilities:

As a client-facing department, Private Banking serves as the first line of defence against the use of NBKI to facilitate money laundering, terrorist financing, and sanctions breaches (collectively, “Financial Crime”). 

There is a responsibility to:

•              Adhere to NBKI’s Financial Crime Policies & Procedures.

•              Be responsible for conducting KYC following NBKI’s customer due diligence procedures.

•              Escalate high-risk clients to the MLRO/Deputy MLRO and CEO for further review.

•              Ensure the risk classification of the client is conducted periodically.

•              Address any material changes to the client's circumstances. 

•              Ensure that all customer onboarding and periodic reviews are completed within agreed timeframes.

•              To notify the MLRO or Deputy MLRO of any potential suspicious activity.

•              Complete financial crime training on a timely basis, as assigned by the Financial Crime Department.

•              Assist and help the AML Middle Office with any transaction monitoring queries.

•              Deal with any Financial Crime/Compliance-related queries/tasks in an appropriate and timely manner

II.            Qualifications and Experience

1.            Qualifications

             University Degree in Accounting / Economics / Business Administration.

             Good command of both verbal and written English and Arabic.

2.            Experience

             At least 5 years of previous private banking experience in client management

             Upright knowledge of the UK property market, lending, and financial crime.

III.          Skills

•              Excellent business ethics.

•              Great client relationships.

•              Robust presentation and interpersonal skills.

•              High flexibility, openness to constant adjustments and driving change.

•              Pragmatic and positive can-do attitude.

•              IT literate with good typing speed, has excellent MS Word, Excel, Outlook and PowerPoint skills. 

IV.           Key Success Factors:

             Develop Private Banking business, profitability and commitment to deliverables.

             Ability to leverage the Bank’s expertise and Brand to develop new relationships as well as expand existing ones.

             Good understanding of cultural sensitivities.

             Deep knowledge of staff talent and solid knowledge of the overall departmental function.

V.            Key Performance Indicators 

             To be discussed and agreed annually

NOTE: Statements included in this Job Description are intended to reflect, in general, the duties and responsibilities of the position, but are not to be interpreted as totally inclusive.