Relationship Manager

About Confused.com

Confused.com is the UK’s first comparison platform for car insurance. We’ve been helping customers since 2002 by empowering them to make better decisions around insurance and financial services. Our mission is simple: take away the confusion when comparing financial products and services to help you save time and money.

We’re part of RVU, a group of online brands (including Uswitch, Tempcover and Money.co.uk) that empowers people to make confident decisions across a range of household services.

About the role

We’re looking for a Relationship Manager who will be responsible for the management of relationships with some of our household name motor and home insurance partners (including Aviva, Churchill, More Than, Admiral, Swinton, LV, Tesco and Axa). A strong appreciation of the needs of a customer is key in this role, with emphasis on how our partners can add value to our proposition and help secure excellent customer service.

What you’ll be doing:

• Identifying business development opportunities by building relationships with external partner organisations.
• Maximising existing revenue streams and opening new sources of income.
• Negotiating commercial terms including acquisition costs, acceptable conversion metrics and special offers/exclusive arrangements.
• Reviewing data with the ability to articulate findings for decision-making or to challenge partners.
• Ensuring that partners comply with general good practices and industry regulations.
• Facilitating and co-ordinating technical change and development

What you'll bring to the role:

• Strong relationship management experience
• Ability to influence internal and external stakeholders
• Commercial and contractual negotiation
• Commercial acumen
• Problem-solving attitude
• Attributes to become a brand ambassador

Desirables but not essential:

• Knowledge of the insurance market (ideally home, motor and van!)

You don’t need to tick off everything on this list - so don’t let that hold you back from applying. There are plenty of opportunities to learn with us!

Our commitment to you:

At Confused.com we believe that we can be the change we wish to see in the world. We hold ourselves accountable for being open and inclusive teammates and community members. We embrace our differences and are committed to creating an inclusive environment that reflects the world we live in.

Benefits

We want to give you a great work environment. We want to contribute to both your personal and professional development, and give you great benefits to make your time at Confused.com even more enjoyable. Some of these benefits include:

• A competitive salary and bonus package
• Employer matching pension up to 7.5%
• A hybrid approach of in-office and remote working, and a “Work from Home” budget to help contribute towards a great work environment at home
• Annual leave of 25 days (excluding bank holidays) which will increase with the length of service (up to a maximum of 30 days) and additional leave options
• Excellent maternity, paternity and adoption leave policy, for those key moments in your life
• Employee Assistance Programme (EAP), Simply Health Scheme and access to the Calm app.
• Regular events - company-wide events with insightful external speakers as we want to make sure our colleagues continue to feel connected
• A healthy learning and training budget, as well as the chance to go to conferences around the world every year
• Private medical scheme

If you would like to know more, please get in touch by emailing [email protected]

Confused.com is proud to have been officially recognised as a 2022 UK’s Best Workplace™ and as a 2022 UK’s Best Workplace™ for Wellbeing in the Large size category!