Relationship Manager - Business Banking

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

Through Business Banking (BB) our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to- end solutions designed to help small businesses reach their potential.

We are currently seeking a proactive and customer focused individual to join this team in the role of Relationship Manager.

The Relationship Manager will provide dedicated customer service to a portfolio of clients with accountability for sales, service, risk and operational delivery. This role will have both external and internal stakeholders, Internal stakeholders may include Sales, Product Development, Risk & Compliance teams.

Your responsibilities will include:

• Face to face meetings with SME clients, with up to 60 clients in portfolio

• Managing portfolio incomes of approximately £3.0-4.0m and SME clients with a £2-15m turnover


• Driving revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business


• Growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network


• Building a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes


• Comprehensive understanding of the client through pro-active credit risk assessments and customer due diligence reviews

The ideal candidate for this role will have:

• Experience of working in financial services and an established network in the Diversified Industries sector


• Proven ability in identifying and meeting customer needs


• Evidence of commercial and complex lending will be advantageous


• Experience of leading and delivering excellent customer service and proactively looking for innovative ways to improve this service


• Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same  


• Comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.