Relationship Manager Small Business

An exciting opportunity exists within Business Direct for a Relationship Manager, Small Business. If you are enthusiastic and ambitious about playing a key role in supporting our growth ambitions in Business Banking please read on.

Our team of Relationship Managers provide designated support to a wide range of businesses, of varied sizes and industry sectors, within the Small to Medium Enterprise market. 

You will be managing your own portfolio of business customers and collaborating with colleagues across Business Banking and other Specialist departments, you will be supporting and servicing their banking needs, including lending and deposit arrangements for both existing and new customer relationships.

We are looking for dynamic people, who are ready to make a real difference to a successful team focused on growth.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. 

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
 
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

You will be responsible for developing, managing, and expanding a portfolio of business customers, typically, ranging in borrowing from £75k to £500k with turnover less than £6.5m.

A key focus is placing customers’ interests at the centre of every interaction, providing excellent service, and collaborate with other Specialist Departments, identifying appropriate cross‑selling opportunities that meet customer needs, while maximising income for us. Role holders will support customers in their day‑to‑day banking needs and solve complex queries where required, in a timely fashion.

The position requires ongoing monitoring and analysis of financial data, alongside meetings with customers to understand performance, processes, and risk. This includes identifying early signs of financial stress and vulnerabilities, taking timely action, and ensuring full compliance with internal policies, procedures, and FCA regulations.

Contribute towards the team’s financial performance objectives, developing strong relationships with existing customers and onboarding new customers, providing lending solutions and securing new deposit arrangements. 

About you

As a minimum you’ll have Business Banking experience, with sufficient technical financial skills to allow you to assess businesses, analyse financial statements and understand risks, providing solutions to retain existing and attract new customers.  This will include:

• Experience in managing and/or servicing business customers
• The ability to understand financial accounts and other information to identify opportunities and issues for both new and existing customers 
• An understanding of banking financial products and services, and an awareness of risk management practices
• Good interpersonal skills, both written and verbal which will be used to manage stakeholders, within your business customer base
• Able to adapt to and reprioritise various workstreams, throughout the day, whilst under deadline pressure

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Gordon Robertson and the main recruitment contact is Bhavit Panchmatia.