Relationship Support Manager

Hybrid role with 3 days per week in the office in Manchester.

Propel was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 26 years on, Propel has grown to become one of the UK's largest independent finance houses, helping more than 45,000 businesses to access finance to purchase business-critical equipment and vehicles quickly and easily.

We are an award-winning and progressive business, and with one eye on the future, no two days will be the same, no matter what your role. Customers are at the heart of everything we do, and it is the way that we do business, and the technology we deploy to support customers which keeps them coming back to us

The Relationship Support Manager ('RSM') is a pivotal role, working alongside the Relationship Directors, to support, build and maintain relationships with our customer base. The RSM will provide a telephone-based service to warm leads, from our partnerships, from initial contact with the prospect through to deal payout. You will deliver pre and post deal sales support to the RD team and maximise conversion of leads and adherence to the service level agreements. Office based, you will have continual contact with both internal and external customers, therefore the ability to build relationships and prioritise work will be paramount.

Required skills/experience

• Operational administration experience, ideally from a financial services or sales background
• Ability to learn and navigate systems including CRM systems
• Experience within an Asset Finance role is desirable
• Proven business development skills
• Ability to continually assess operational risks, taking account changing economic or market conditions and risk and regulatory requirements
• Self-motivated and passionate about achieving targets
• Accurate reporting skills
• Excellent time management skills and an ability to prioritise tasks.
• Negotiation skills
• A positive attitude
• Ability to find solutions
• A team player, with the ability to balance team and personal goals
• Adhere to and implement best practice
• Good organisation skills
• Adhere to tight deadlines with the ability to proactively manage own workload