Relief Security Officer

Job Role: Relief Security
Officer

Working Hours: Zero hours

Pay: Â£13.45 per hour

Location: Waverley
Market, 3/48 Waverley Bridge,
Edinburgh, EH1 1BQ 

Reporting to: Operations Manager
/ Contracts Manager

Overview

An exciting opportunity has arisen at
Anchor Group Services, for an experienced security professional to join our
established team based at Waverley Market in Edinburgh as a Relief Security Officer.

As a Relief Security Officer, you will be
responsible for conducting regular patrols throughout the shopping centre,
monitoring activity to ensure a safe and secure environment for all visitors
and staff. You will be required to respond promptly to incidents, liaise professionally
with members of the public and site management, and maintain accurate records
in line with operational procedures. A strong presence, attention to detail,
and commitment to upholding site security standards are essential.

As this is a relief position, you will be required to support the site security team by being flexible and reliable to cover shifts as required, this includes working a variety of hours and shifts.

The successful candidate must have a valid SIA Licence as a
minimum and previous security experience is essential.

Duties include:

• Protecting
  the client’s property, people and/or assets by providing security services in
  direct accordance with the sites published Assignment Instructions (AI’s) and
  site-specific procedures
  
• Preventing
  losses and damage by reporting irregularities; informing offenders of policy
  and procedures
  
• Preventing
  and escalating incidents in a timely, accurate and appropriate manner to the
  Control Room/ Shift Manager/Operations Manager/Emergency Services as
  appropriate for serious incidents
  
• Operating
  and monitoring site CCTV equipment
  
• Completing
  reports by recording observations, information, occurrences, and surveillance
  activities
  
• Maintaining
  organisation's stability and reputation by complying with legal requirements
  
• Contributing
  to team effort by accomplishing related results as needed
  
• Acting
  as a first line support to customers and visitors on site, providing a
  professional and friendly service
  
• Understanding
  the needs of our customer, respond accordingly to customer queries and requests
  and take appropriate action
  
• Maintaining
  professional conduct at all times
  

• Full
  5-year employment checkable history
  
• Valid
  frontline SIA licences DS or SG
  
• Customer
  Service experience and confidence to handle conflict in a correct manner
  
• Flexible
  to meet the job requirements
  
• Excellent
  communication skills both written and verbal
  
• Smart
  appearance and be well-groomed
  
• Reliable
  and punctual
  
• High
  level of enthusiasm and passion
  
• Ability
  to work in a fast-moving environment