Re-mortgage Case Manager

Are you an experienced Re-mortgage Case Manager looking for an exciting new opportunity?

Do you want to join an established Re-mortgage Department in Leeds city centre, at one of the leading providers of legal services to the residential property and re-mortgage markets?

Then I want to hear from you!

The Role

My client is looking to expand their Re-mortgage Team in Leeds. The role will involve owning a personal caseload to oversee cases from start to finish, undertaking complex aspects of the re-mortgage process and ensuring legal compliance.

Key Responsibilities

• Responsibility for managing a large case load of re-mortgage files
• Monitor and deliver fully against personal targets
• Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner
• Responsible for dealing with complex aspects of the re-mortgage transaction
• Overall responsibility for files from opening through to completion with administrative support
• Provide an exceptional service both to the client but also to introducers and associates
• Deal with complex enquiries
• Recognise potential risks and resolve issues without putting the client or business at risk
• Responsibility to ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLA’s) and in accordance with regulatory and statutory requirements
• Ensure detailed telephone notes are maintained throughout transactions and dealing with emails and telephone calls in a timely manner
• Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
• Provide support and coaching to Trainee Case Managers
• Optimise the client experience through use of our conveyancing systems and technology
• Suggest improvements to current policies and procedures
• Comply with company policy at all times
• Any other duties as required by the business

What They Can Offer

• Competitive base salary plus monthly Bonus
• Full training
• Flexible hybrid working
• 23 days Annual Leave + Public Holidays
• Birthday Day off, on the Company!
• Pension

The Person

• I’m looking for a skilled Case Manager with preferably around 2+ years' previous experience.
• An Enthusiastic team-player and natural self-starter able to work on own initiative.
• The Ability to deliver a high level of customer service.
• Strong attention to detail and verbal and numerical skills.

To apply for this Re-mortgage Case Manager role please forward your CV to or call Adam Dell'Armi on for a chat about the role.

Clayton Legal recruits for law firms and In House departments across the UK. Based in the North West, our pedigree and service levels give those looking to move in the legal market and law firms looking to recruit a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site www.clayton-legal.co.uk for our latest blogs and legal news and to keep up to date with current vacancies.