Remortgage Manager

We’re looking for an
experienced and driven Remortgage Manager to lead our growing Remortgage
Department at Sort Legal.

This is a fantastic
opportunity for an experienced conveyancing leader to take ownership of a
high-performing remortgage function within one of the UK's most innovative
conveyancing businesses. Working closely with the Head of Legal Practice,
you'll be responsible for leading the department, driving operational
performance, developing your people, and ensuring exceptional service delivery
for clients, introducers, and lenders.

You'll combine strong
technical conveyancing expertise with proven leadership skills to create a
high-performing culture focused on quality, compliance, efficiency, and
continuous improvement.

What you’ll be
doing:

• Leading the day-to-day operations of the
  Remortgage Department, ensuring productivity, quality and service levels
  are consistently achieved
  
• Managing, coaching and developing a team
  of Remortgage Case Handlers, Paralegals and Assistants
  
• Monitoring departmental performance,
  capacity and workloads to ensure Service Level Agreements are achieved
  
• Conducting regular one-to-ones,
  performance reviews and Personal Development Plans
  
• Supporting recruitment, onboarding and
  succession planning across the department
  
• Providing technical guidance on complex
  conveyancing matters and acting as the escalation point for legal and
  operational queries
  
• Conducting file audits to ensure legal
  competency, quality and regulatory compliance
  
• Monitoring departmental Management
  Information (MI), identifying trends and implementing improvements to
  maximise productivity and efficiency
  
• Producing operational reports and
  performance updates for the Head of Legal Practice
  
• Managing holiday planning, absence
  management and departmental resource allocation
  
• Acting as the primary escalation point for
  client and introducer complaints, ensuring timely and effective resolution
  
• Working closely with HR on performance
  management, disciplinary and grievance matters
  
• Supporting operational projects, process
  improvements and wider business initiatives
  
• Maintaining strong relationships with
  lenders, introducers and internal stakeholders
  
• Ensuring compliance with lender
  requirements, CLC/SRA regulations, AML legislation, Cyber Security
  obligations and Data Protection requirements
  

Requirements

What we’re looking
for:

• A minimum of 5 years' conveyancing
  experience, with significant exposure to remortgage transactions
  
• Previous experience leading or managing a
  conveyancing team within a high-volume environment
  
• Strong technical knowledge across
  freehold, leasehold and unregistered remortgage matters, including
  Transfers of Equity and transactions subject to existing mortgages
  
• Ability to support and mentor colleagues
  on complex legal matters
  
• Excellent leadership, coaching and people
  management skills
  
• Proven experience of improving operational
  performance through effective management and continuous improvement
  
• Experience analysing Management
  Information (MI) to drive business performance
  
• Strong organisational skills with the
  ability to manage workloads, resources and competing priorities
  
• Experience conducting file audits and
  monitoring legal competency
  
• Excellent communication and stakeholder
  management skills
  
• Confident handling client and introducer
  complaints as an escalation point
  
• Strong IT skills, including previous
  experience using Case Management Systems
  
• Thorough understanding of the CLC Code of
  Conduct, SRA regulations, HM Land Registry requirements, AML legislation,
  Cyber Security and Data Protection
  
• Licensed Conveyancer or Solicitor status
  would be advantageous, although not essential for candidates with the
  relevant experience
  

Benefits

Where you’ll be:

This role can be based
from either our Derby or South Shields office, working closely
with the Head of Legal Practice and leading a growing Remortgage Department
within one of the UK's most progressive conveyancing businesses.

Hybrid working
opportunities may be available depending on business requirements.

Salary:

Up to £60,000, depending on experience

• Ongoing leadership development and career
  progression opportunities within a growing legal services group
  

About Sort Legal:

Sort Legal is an award-winning conveyancing firm and part
of the wider Sort Group, providing innovative legal, financial and
property services across the UK. Through investment in technology, people and
continuous improvement, we're redefining the conveyancing experience for
clients, lenders and introducers alike.

As our Remortgage
Department continues to grow, we're looking for an experienced leader who
shares our passion for operational excellence, exceptional client service and
developing high-performing teams.

If you're an
experienced conveyancing manager ready to lead a successful Remortgage
Department and play a key role in the future growth of one of the UK's most
forward-thinking conveyancing firms, we'd love to hear from you.

Apply now.