1st line support engineer, IT Support, Service Desk, Hybrid

1st line support engineer, IT Support, Service Desk
Perm
Bristol
Hybrid
£25-29k

Our client, a leading and expanding IT MSP located in the Bristol area, and a Microsoft cloud service provider, is looking to hire a 1st line support engineer

The successful candidate will offer outsourced, 1st line IT support (Service desk), security, hybrid cloud as well as modern workspace.

Responsibilities:

• 1st line tech support via phone, email, remote and deskside.

• Strong customer service experience
• Troubleshoot & resolve hardware, software and network issues to provide resolutions.
• Escalate complex issues to the 2/3 tier support or to the relevant supplier.
• Maintain records of customer interactions in the ticketing system.
• Ensuring high levels of customer satisfaction through timely & effective problem resolution.

Skills and experience required (not all essential):

• Office 365
• Intune
• Windows
• Active directory
• Previous experience in an IT support/ Service Desk/1st line support role

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.