Account Director, Healthcare Practice

In our dedicated Healthcare Practice, we help our healthcare clients bring products, services, and propositions to life, turning complex concepts into simple and compelling messages.

As you’d expect, we’re strong on the science. But we also provide creative flare and strategic know-how, delivering programmes built on unique ideas and insights. We communicate science with passion. It’s a combination that leads to measurable and meaningful outcomes.

What sets our healthcare team apart is their enthusiasm, authenticity, and professional and personal approach. A team that you will enjoy working with.

The Role

Over the past three years, Madano’s Healthcare Practice has grown significantly to become one of the UK’s largest focused healthcare communications offerings. To support our continued growth, we’re looking for an Account Director to join our team.

Account Directors are integral to leading teams to deliver exceptional work for our clients, across a variety of therapy areas and projects. We are looking for an engaging and inspiring Account Director with expertise in all things healthcare communications – media, medical, content development/creation, digital and strong project management – as well as someone invested in team development and business growth.

Communications expertise

• Strong analytical skills and an ability to simplify complex science into compelling and creative communications programmes


• Effective management of teams to deliver comprehensive communications strategies, including (but not limited to) content creation, event management, social media activation and media engagement


• Experience working with specialists to develop strategic communications campaigns that deliver on client objectives


• Ability to review campaign metrics to determine success and key learnings


• Comprehensive knowledge of social media channels and how to optimise digital campaigns


• Understanding of local and international regulations relating to the healthcare industry to ensure projects are compliant


• An in-depth understanding of the healthcare communications landscape and an interest in the latest news/events

Client service

• Day-to-day account lead for multiple clients, demonstrating an innate knowledge of clients’ businesses


• Ability to provide ongoing strategic counsel, build trust and develop enduring relationships with key client contacts


• Ensure that high quality work is consistently delivered across accounts, that is not only polished, but also meets each clients’ objectives and is strategically sound


• Ability to discuss and refine project briefs with the client, and coordinate briefs across relevant internal and external stakeholders

Business development

• Provide support with the execution of the Healthcare Business Plan, and Client Growth Plans (where appropriate)


• Proactive identification of opportunities for organic growth within each client’s portfolio, and development of proposals


• Coordination of the development of pitch documents, including bringing in cross-functional expertise where needed


• Attendance of networking events on a regular basis


• Good understanding of Madano’s financial objectives, and ability to develop, manage, adhere to and reconcile budgets to ensure profitability


• Demonstrate an understanding of financial forecasting and capacity planning needs for each client and account team

People skills 

• Ability to manage team workloads and contribute to the development of team members through ongoing mentoring and knowledge sharing


• Direct line management, including conducting performance reviews, professional development and promotion processes within the practice


• Supports with recruitment efforts, including marketing activities and conducting candidate interviews


• An engaging presenter to internal and external audiences, with excellent meeting facilitation skills

What the role can offer you

• The opportunity to work with varied and dynamic clients across the healthcare space


• The chance to work with a well-established, hard-working, and collaborative team


• The ability to work alongside some of the most talented people in the industry, including specialists in our Insights & Analytics, Digital and Creative teams


• First rate, dedicated training that will enable you to take control of your career, continue to develop as an expert in the field of healthcare communications, and become a trusted advisor to clients


• An opportunity to progress your career in a fast-growing Consultancy

Location

Our team meets regularly at our Central London office, so the ideal candidate would be open to joining us in person at least 3 days a week. Madano offers flexible start/end times around core working hours and working from home is certainly an option.

Important Information

As part of our recruitment process we request that you do not use AI, as all work will be passed through an AI analyser. While we understand the growing use of AI tools, our evaluation criteria require original content created by the candidate to accurately assess their skills and suitability for the role.

Our recruitment process can consist of virtual interviews, in person interviews, and written tasks, please let us know if you have any accessibility requirements so that we can accommodate your needs during this process.

Our Benefits

As well as the basic salary, great social events and a culture of continual learning, our competitive benefits package includes:

• 25 days’ holiday plus Bank Holidays (rising to a maximum of 30 days alongside length of service)


• Enhanced employer pension contribution


• Private Medical insurance (for you and your family)


• Income Protection insurance


• Life Assurance at 4x your salary


• Financial support and advice


• Travel insurance (for you and your family)


• An annual wellness benefit of £150


• Four-week sabbatical after every 5 years’ service.

Madano offers a range of first rate, dedicated training that enables employees to take control of their careers to become experts in their field and trusted advisors to clients.

*Some benefits are contingent on successful completion of probation period.

Equal Opportunities

Madano is committed to a policy of equal opportunities and non-discrimination. At all times we aim to recruit, develop and promote the very best people, basing judgement solely on suitability for the job.

We particularly encourage applications from those who are significantly underrepresented in our sector, such as disabled people, ethnic minorities and neurodiverse people.

We are committed to transparency about how we collect and use your data, including ensuring we comply with legal obligations relating to data protection. You can view our data privacy policy here and Recruitment Privacy Policy.