Account Manager

Job Title: Account Manager / Contract Manager / Customer Account Manager - Field Based - East Anglia
Salary: £38,000 - £42,000 + Bonus + Company Car + Benefits
Location: East Anglia & Surrounding Areas - Norwich, Ipswich, Bury St Edmunds, King's Lynn, Colchester, Great Yarmouth

The Role
We are looking for an experienced Account Manager / Contract Manager / Customer Account Manager to join a market-leading service provider with ambitious growth plans for the next 12 months.

This field-based role covers customer sites across Norfolk & Suffolk ensuring exceptional service delivery, operational efficiency, and contract performance.

Key Responsibilities - Account Manager / Contract Manager / Customer Account Manager
Contract Management

Manage multiple customer accounts, ensuring all services meet contractual agreements and KPIs.

Build and maintain long-term relationships with senior client contacts.

Identify and secure opportunities to upsell additional products and services.

Represent the business at client meetings, service reviews and user groups.

Maintain consistent communication at all levels of the customer organisation.

Operational Management

Lead and organise the Contract Delivery Team (CDT) to meet daily service schedules.

Liaise with Customer Services to ensure requirements are met in full.

Recruit, train, and develop team members to deliver excellent service.

Monitor performance, address service issues, and drive improvements.

Manage urgent deliveries, holiday cover, and resource allocation.

Ensure all deliveries have accurate, compliant paperwork.

Quality & Compliance

Promote a quality-first culture across all contracts.

Work with operational teams to improve processes and reduce inefficiencies.

Conduct internal audits and maintain compliance with company procedures.

Collaborate with Customer Services to resolve customer issues quickly.

Performance & Reporting

Set and monitor KPIs and service level agreements.

Produce accurate daily, weekly, and monthly performance reports.

Monitor budgets and report any cost variances.

Use company systems to track contract performance and service delivery.

Skills & Experience Required
Proven experience as an Account Manager, Contract Manager, or Customer Account Manager in service delivery, logistics, distribution, or facilities management.

Strong client relationship management and stakeholder engagement skills.

Excellent organisational skills and ability to manage multiple contracts.

Leadership experience, with a proven track record in team management.

IT literate with strong reporting and analytical skills.

Full UK driving licence - field-based role covering East Anglia.

Benefits
£38k - £42k basic salary (DOE)

Annual bonus scheme

Company car

Pension scheme

Career progression opportunities in a growing business

If you are a proactive, commercially minded Account Manager / Contract Manager / Customer Account Manager looking for a rewarding field-based role in East Anglia, apply today.

Mandeville is acting as an Employment Agency in relation to this vacancy.