After Sales Assistant

DESCRIPTION

Established for over 40 years, we pride ourselves on offering the best services to independent travel agents who need our product expertise to help them create tailor made travel arrangements for their customers the USA, and now even more worldwide destinations.

We are offering you the opportunity to work for a dynamic organisation as a home-based After Sales Assistant in our busy Operations team.

JOB PURPOSE

• To assist in the day to day operations of the Aftersales department
• Supporting the agents and customers by responding to queries,
• Contacting agent and customers to notify them of a change in their booking and seeking the best resolution
• Run reports
• Make changes required to bookings
• Dealing with in resort problems
  

REQUIREMENTS

Essential Experience

• A minimum of 1 years previous and recent experience working in a UK based travel agency or tour operator is essential
• I.T skilled to a high standard to include Excel, Word and Outlook
• Previous telephone Customer Service experience
• Polite, professional and enthusiastic telephone manner
• Good communication skills
  

Useful Experience

• Previous experience of using Airline Reservations Systems preferred
• Outgoing personality
  

In Return, We Are Offering:

• Salary of £24,570 per annum plus Personal Performance Bonus
• 28 days paid holiday (including Bank holidays) increasing to up 33 days for long service.
• Plus 1 additional paid day’s holiday for your birthday
• Annualised hours giving the opportunity to bank additional worked hours to be used another time.
• Home Working
• Excellent training
• Wellbeing Programme for both financial and health
• Mindfulness and meditation courses
• Perks at Work Discount Programme
• Money towards optical and dental
• Virtual GP telephone and video appointments
• Employee Assistance Programme
• Workplace Pension
• Optional Private Dental Insurance Plan
• Familiarisation Trips,
• Holiday Concessions and Incentives
• Online Company events
• 2 in person company events per year
  

HOURS OF WORK

37.5 hours per week Monday to Friday, 9am to 5.30pm (including 1 hour for lunch)