Application Lead (ServiceNow - Order Management)

Role: Application Lead (ServiceNow)

Location: UK Remote (must be able to travel to Shoreham occasionally)

Salary: Up to £42k

Are you ready to shape the future of ServiceNow in a growing technology-driven business? We’re looking for an Application Lead (Order Management) to take ownership of our ServiceNow platform and help us deliver smarter, faster, and more customer-focused solutions.

Why join us?

At Focus Group, technology is at the heart of how we deliver exceptional service to our customers. You’ll play a pivotal role in driving platform strategy, optimising workflows, and ensuring that our ServiceNow Order Management module supports complex, high-volume operations with efficiency and innovation.

This is more than a technical role — it’s about influencing change, partnering with stakeholders, and creating seamless user experiences across the business.

What you’ll be doing

• Lead the way: Own and shape the roadmap for ServiceNow Order Management, ensuring it aligns with business goals.
• Optimise & innovate: Design smarter workflows to improve Order-to-Cash efficiency and customer experience.
• Drive adoption: Champion platform engagement across teams, making ServiceNow the go-to for operational excellence.
• Collaborate & influence: Act as the bridge between tech, business, and partners, translating needs into scalable solutions.
• Future-proof: Identify opportunities for automation, AI, and integration to keep us ahead of the curve.

What we’re looking for

• Proven experience in ServiceNow Order Management (or similar OMS platforms like Salesforce OMS, MS Dynamics).
• Strong grasp of the Order-to-Cash cycle, ideally within managed services or complex operational environments.
• Hands-on expertise in platform administration, configuration, and release management.
• Excellent communicator with the ability to work across technical and non-technical teams.
• A curious mind with an eye for automation, integration (APIs, RPA), and emerging AI tools.

What’s in it for you?

• A hybrid working model giving you the flexibility to balance work and life.
• The chance to own and grow a critical platform module within a supportive tech-forward team.
• Opportunities to shape long-term strategy and see your ideas make a real business impact.
• A collaborative environment where innovation and continuous improvement are part of the culture.

Ready to lead, innovate, and make a real impact?
Apply now and be the driving force behind how we deliver exceptional customer experiences through ServiceNow.