Arrears New Starter Trainer

At Target Group, we're not just about deadlines and deliverables; we're about making a real impact in the Financial Services and Technology sectors. We thrive on innovation and the ability to adapt, and we're looking for a New Starter Trainer who can provide an effective and engaging training journey for our new Arrears colleagues.

You'll be responsible for the facilitation of our Arrears new start journey, where you're accountable for developing our new starters capability to ensure they are focusing on getting it right first time and always aiming to support our Customers compliantly with their financial difficulty.

 We provide remote working options so are open to applications from across the UK. However, there will be an expectation to attend the Cardiff office when required.

Your day-to-day responsibilities will include:

• Lead the facilitation of our Arrears New Start Journeys ensuring that our new colleagues develop the skills, knowledge and behaviours to successfully progress
• Leading, motivating & developing our new starters to achieve their best and become a permanent member of our family
• Providing direction, coaching and mentoring our new starters' competency levels so that they meet the standards set out in the competency frameworks to progress to their operational teams
• Track, monitor and ensure that all new starters to Target have completed all elements of the new start journey and have successfully completed all competency assessment activity 
• Support the planning, delivery and measurement of New Start learning activity across the business
• Monitor and analysis the effectiveness of the New Start Journeys; making recommendations for continuous improvement
• Proactively identify any potential performance risks and supporting the implementation of performance management when necessary 

You’ll be supported by experienced colleagues within the People Team, giving you the opportunity to learn and grow in a collaborative environment.

This is a rewarding opportunity for someone looking for an opportunity to specialise in training our new Arrears colleagues, with access to meaningful development and a strong foundation of versatile skills.

What we're Looking For!

Someone who is:

• An effective facilitator who is passionate about developing our colleagues to be able to support our customers compliantly
• Able to engage learners by adopting a range of styles, tools and techniques appropriate to the learners.
• Comfortable working with people at all levels, motivates others and can change people's attitudes when necessary
• Always looking to improve the ways of working
• Professional, Conscientious & Resilient
• Able to work well within a team and has a collaborative approach to learning, both face-to-face and remotely
• Personable and able to build strong relationships quickly
• Proactive, enthusiastic and has a creative approach to work
• Committed to improving own knowledge and skills and a passion for continuing learning and development

You're someone who has:

• Commercial awareness and an understanding of our legal, FCA regulatory and ethical requirements
• 12 months experience of training delivery; ideally with new starters
• Financial Service experience, including knowledge of both residential (secured) and consumer products
• Specialist knowledge of Arrears processes and regulatory requirements

OR

• 12 months Financial Servicing experience in an Arrears environment or other regulated industry (e.g. telecoms/utilities)
  

Core Benefits:

• A salary up to £29,000 depending on experience
• 30 days holiday PLUS bank holidays (That's right! 30 days from Day 1)
• Defined Pension Contribution Scheme (Employer matched up to 6%)
• Employee Discount Scheme, access to discounts and offers across 100s of leading retailers.  
• Company Paid Private Medical Insurance (benefit in kind)
• Group Life Assurance
• Group Income Protection
• Annual Pay Review
• Discretionary Annual Bonus Scheme
• Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
• Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
• Recognition Scheme
• Free Mortgage Advice and Support

My Flex, our flexible benefits scheme gives colleagues access to additional benefits to supplement their core package. My Flex can save colleagues money by taking advantage of our corporate rates and also help spread the cost, through our monthly payroll deductions.

• Salary Sacrifice Pension Scheme
• Technology Buying Scheme (Salary Sacrifice)
• Critical Illness Cover
• Dental Insurance
• Gym Flex - discounted annual gym/health club memberships
• Taste Cards / Gourmet Cards
• RAC Breakdown Cover
• Charitable Payroll Giving
• Cycle to work Scheme (Salary Sacrifice)
• Health Cash Plan

We’re committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders.

Grow your future with us!