BizOps Manager | Chief of Staff

We are a fast-growing B2B gifting platform, empowering companies to build meaningful connections through thoughtful, personalized gifts. As we scale we’re looking for a sharp, curious, analytical and execution-focused BizOps & Chief of Staff hybrid to help us uncover what’s working, drive key strategic projects, keep leadership aligned and improve processes where needed.

This is a high-impact, cross-functional role — perfect for someone who is equally comfortable diving into data, streamlining operations, making practical, revenue-driving recommendations and working directly with executives on strategic initiatives.

 Identify Bright Spots:

• Analyze internal data across Sales, Customer Success, Marketing, Product, and Finance to spot patterns of success — and help leadership double down on what’s driving results.

• Develop dashboards and regular reporting that highlights leading indicators of growth (not just lagging metrics), ensuring we are proactive, not reactive in our decision-making.

Operational & Strategic Problem-Solving:

• Jump into high-friction areas (like margin optimization, sales handoffs, or onboarding processes) and recommend process improvements to unlock revenue and retention.

• Work closely with Finance to track SaaS revenue vs. marketplace revenue, and ensure we have a clear, real-time view of profitability and growth drivers.

Investor Relations & Board Management :

• Partner with the CEO, VP Revenue, and Finance to build the story behind our numbers — helping us articulate what’s working (and why) to investors.

• Own  preparation for board meetings, fundraising materials, ensuring data-backed storytelling.

• Manage investor follow-ups and help craft metrics and operational narratives for data rooms, investor updates, and pitch materials.

Cross-Functional Glue:

• Work across Sales, Marketing, Product, and Operations to connect the dots between what teams are doing and what’s driving real results, ensuring alignment on key initiatives.

• Establish a regular cadence of internal reporting, so everyone (from execs to individual teams) is clear on what’s working and where to focus next.

• Drive internal communication initiatives that strengthen culture, transparency, and decision-making.

Leadership enablement:

• Own the operating rhythm of the company and ensure leadership team meetings are focused, product and drive accountability.

• Partner with the CEO to ensure clarity in goal setting, OKRs and strategic priorities across departments.

• Help leadership prioritize effectively and align teams on what matters most for growth.

In the first 6 months, you will:

• Build a clear, data-driven view of our revenue engine — what’s working, what’s not, and where to invest for maximum impact.

• Create a handful of simple but powerful dashboards that leadership actually wants to check every week.

• Identify 2-3 key process changes that remove friction and directly improve conversion, retention, or margins.

• Improve internal planning and communication, ensuring leadership meetings drive focus, accountability, and execution.

• Help us shape our story using real data, not just gut instinct.

• 4-8 years in a BizOps, Chief of Staff, Strategy, FP&A, or Consulting role — ideally at a fast-growing B2B SaaS or marketplace company.

• Experience supporting a fundraise process (Series B or later) or working directly with investors.

• Strong analytical skills (Excel/Sheets wizardry required; SQL a big plus).

• Experience building dashboards and reports using tools like Looker, Tableau, Python or similar.

• Experience working directly with founders and leadership teams, with a knack for storytelling through data.

• Comfortable managing multiple projects across teams, with strong prioritization skills. 

• Competitive salary + equity package.

• Flexible, remote-friendly working (with occasional team meetups).

• Opportunity to grow into a senior strategy or operations leadership role as we scale.