Business Applications Support - Outside IR35 (Scotland Based)

Gigged AI is an On demand talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Business Applications Support - Outside IR35 (Scotland Based) This is a Hybrid role in Scotland, flexible on onsite presence.

Business Applications Support 

Location: Scotland, occasional onsite presence

Duration: Initial 6 months, scope for 12-18 months 

IR35: Outside

All proposals will be reviewed on the Gigged AI platform. In order to send a proposal please head to app.gigged.ai and create a free talent profile and apply to the role directly

All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager.

• In order to send a proposal please follow the below steps
• head to app.gigged.ai and create a free talent profile
• once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/mL20ykMGvYE
• you will now see a 'submit proposal' button
• please fill this in (intro, relevant experience, and attach CV to this)

Overview
Our client uses a range of business applications - Project Planning, Project Estimating and Cost Management, Document Control, CRM, and Crewing solutions - to support delivery of large-scale projects. This role provides second-line support across these applications, working directly with users to resolve issues and liaising with software vendors on fixes. Sits within the Corporate IT Team with a global remit.

Key Responsibilities
 

• Provide Level-2 support for allocated applications and manage incidents/tasks in ServiceNow
• Liaise with third-party support providers and software vendors to deliver fit-for-purpose solutions
• Co-ordinate change requests, upgrades, and testing in line with company procedures
• Monitor the health of critical applications and supporting infrastructure
• Work with other Operational IT teams on cross-functional fixes and projects
• Maintain application environments and supporting documentation

Person Specification

• Degree in IT or equivalent work experience
• 3+ years in application support, with awareness of incident and change management (ITIL)
• Strong problem-solving, customer-focused service delivery, and communication skills
• Understanding of underlying IT infrastructure: Microsoft Azure, Windows Server/desktop, application packaging and deployment, multi-tier application configuration, SQL Server, and Power Platform
• Experience producing technical documentation (specs, configuration rationale, test cases)
• Professional, reliable, and a strong team player