Business Development Manager - Telecoms

Business Development Manager

Location: MediaCity, Manchester (Hybrid – 2 Days Office / 3 Days Home)
Reports To: Sales Director / Commercial Director
Salary: £40,000 Basic. £65,000 - £75,000 OTE

About the Role

We are looking for an ambitious and commercially focused Business Development Manager to join a growing technology solutions provider delivering connectivity, network infrastructure, managed services, cloud connectivity, and cybersecurity solutions to organisations across the UK.

This is a hybrid role based from our MediaCity, Manchester office, with an expected working pattern of 2 days per week in the office and 3 days working from home. Travel to customer sites, partner meetings, and industry events will form part of the role.

The position offers an excellent opportunity for a driven sales professional who enjoys both winning new business and developing existing customer relationships. The role is split approximately 60% new business development and 40% account management, requiring a consultative approach to identifying customer challenges and delivering tailored technology solutions that create long-term value.

Working closely with technical, delivery, and leadership teams, you will play a key role in driving revenue growth, expanding market presence, and strengthening customer partnerships across sectors including public sector, healthcare, education, emergency services, and commercial organisations.

Key Responsibilities

New Business Development (60%)

• Identify, qualify, and secure new business opportunities across target markets.
• Build and execute strategic sales plans to achieve and exceed revenue targets.
• Generate new opportunities through outbound prospecting, networking, referrals, framework agreements, and market intelligence.
• Develop relationships with senior decision-makers including IT Directors, Heads of Infrastructure, Procurement Teams, and Digital Transformation leaders.
• Conduct consultative discovery meetings to understand customer objectives, challenges, and technology requirements.
• Present and position solutions across connectivity, networking, managed services, cloud connectivity, and cybersecurity.
• Prepare and deliver proposals, presentations, and commercial solutions tailored to customer needs.
• Manage the full sales lifecycle from initial engagement through to negotiation, contract award, and handover.
• Maintain an active and accurate pipeline within the CRM system.
• Represent the business at industry events, exhibitions, and networking opportunities.

Account Management (40%)

• Manage and develop a portfolio of existing customer accounts.
• Build strong, long-term relationships with key stakeholders and decision-makers.
• Conduct regular account reviews to identify opportunities for growth and service improvement.
• Drive customer retention through proactive engagement and exceptional account management.
• Identify upselling and cross-selling opportunities across the wider technology portfolio.
• Collaborate with internal technical and delivery teams to ensure successful customer outcomes.
• Monitor contract renewals and framework opportunities to maximise recurring revenue.
• Act as a trusted advisor, ensuring customers remain informed about relevant technologies, solutions, and industry developments.

Key Performance Indicators

• Achievement of new business revenue and gross profit targets.
• Pipeline generation and conversion rates.
• Growth within existing customer accounts.
• Customer retention and renewal performance.
• Forecast accuracy and CRM management.
• Contribution to recurring revenue growth.
• Customer satisfaction and relationship development.

Skills & Experience
 

Essential

• Proven experience in a Business Development Manager, Sales Manager, Account Manager, or similar commercial role.
• Track record of consistently achieving and exceeding sales targets.
• Experience selling technology solutions such as:
  • Managed Services
  • Telecommunications
  • Connectivity
  • Network Infrastructure
  • Cybersecurity
  • Cloud Services
  • IT Solutions
• Strong new business hunting skills with the ability to open doors and develop opportunities.
• Experience managing and growing existing customer accounts.
• Excellent communication, presentation, and negotiation skills.
• Consultative and solution-led sales approach.
• Ability to engage with both technical and non-technical stakeholders.
• Experience using CRM systems for pipeline and opportunity management.
• Full UK driving licence.

Desirable

• Experience selling into Public Sector, NHS, Education, Local Government, Emergency Services, or Enterprise organisations.
• Understanding of WAN, LAN, SD-WAN, connectivity solutions, managed networks, cloud connectivity, and cybersecurity services.
• Knowledge of public sector procurement frameworks and tender processes.
• Existing network of contacts within target sectors.

Personal Attributes

• Highly motivated and target-driven.
• Commercially astute with strong business acumen.
• Professional, credible, and confident communicator.
• Relationship-focused with a customer-first mindset.
• Resilient and proactive in identifying new opportunities.
• Organised with excellent time management skills.
• Collaborative team player who thrives in a fast-paced environment.
• Passionate about technology and helping organisations achieve their goals through innovative solutions.

What We Offer

• Competitive basic salary
• Uncapped commission structure
• Hybrid working model (2 days office / 3 days home)
• Modern office based in MediaCity, Manchester
• Career progression and professional development opportunities
• Pension scheme
• Holiday allowance
• Supportive and collaborative culture
• Opportunity to work with a broad portfolio of leading technology solutions

Why Join Us?

This is an exciting opportunity to join a forward-thinking technology provider at a time of continued growth. You'll have the autonomy to build new relationships, the support to develop existing customers, and the opportunity to make a significant impact on the business's future success while advancing your own career in a dynamic and evolving technology sector.