Business Travel Team Manager

My client specialise in delivering exceptional business travel solutions to clients across the globe. Their mission is to make corporate travel smooth, efficient, and stress-free. As they continue to grow, they are looking for a dynamic and experienced Business Travel Team Manager to guide their talented consultants and ensure service excellence.

The Role
As a Business Travel Team Manager, you will be responsible for leading a team of travel consultants, overseeing daily operations, and ensuring a high standard of customer service. You'll play a key role in training, performance management, and helping the team hit their KPIs while maintaining compliance with travel policies and industry standards. You will be also hands on with reservations, rolling your sleeves up and getting stuck in with the team.

Key Responsibilities

• You will be required to provide help and support on NDC bookings, including AmadeusX , GTP, airline-own platforms - you need good knowledge of systems and be able to troubleshoot
• You will be hands on reservations/booking each team
• Monitoring that emails replied to within SLAs
• Ensuring fair distribution of emails, with tasks allocated to match peoples skill set and ability levels
• Quality checking of emails going to clients
• Identifying areas of weaker performance, to coach and train the team member
• Ensuring client travel policy is adhered to
• Holding 1-2-1s with the team
• Holding quarterly team meetings
• Reporting into directors on performance levels in terms of number of emails/booking values/calls answered etc
• Reporting into directors on errors occurred, and actioning to avoid repeat mistakes
• Must be comfortable jumping on teams calls to talk staff through tasks when they require assistance
• Encouraging and helping the team
• Fostering an environment of positive attitude, professional standards and team-cohesion
• Leading by example with experience, knowledge and abilities, combined with a personable and approachable demeanor.
• Lead, mentor, and support a team of business travel consultants
• Manage team performance and productivity against SLAs
• Handle escalated client issues with professionalism and urgency
• Monitor travel bookings, approvals, and policy compliance
• Work closely with the operations manager to improve processes and client satisfaction
• Provide regular training, coaching, and feedback
• Assist in implementing new technologies or systems

About you!

• Minimum 3 years of experience in business or corporate travel
• Proven leadership experience (formal or informal team leader role)
• Strong GDS knowledge - Amadeus - highest levels of ability on native/command GDS. You will be required to provide help to the team so need to be the best in the team skills-wise.
• Use of GTP / ATRIIS online booking tool
• Excellent communication and conflict resolution skills
• Detail-oriented and organised with a focus on quality and service
• Comfortable working in a fast-paced, deadline-driven environment
• Only full-time candidates will be considered (no part time options)

The Package
Competitive salary and bonus potential
Hybrid or remote working options
Ongoing professional development and leadership training
Travel perks and incentives
A collaborative and supportive team culture

INTERESTED?

To apply for this exciting opportunity, please call Gemma or email your CV to . Alternatively click 'Apply Now' below and follow our easy to view instructions below.