Claims specialist Harrogate

Overview:

We are working on behalf of a well-established independent insurance brokerage in Harrogate that is seeking a confident and experienced Claims Specialist to manage a portfolio of commercial claims. This is a client-focused role where you will take full ownership of the claims journey, providing expert advice and hands-on support from first notification through to settlement.

The business prides itself on delivering a highly personal and responsive service. You will work closely with Account Executives and directly with clients, acting as their trusted advocate during what can often be a challenging time.

Key Responsibilities:

• Manage end-to-end claims processes for a range of commercial lines, including property, liability, motor, and business interruption.

• Liaise with insurers, loss adjusters, and other third parties to ensure timely and fair outcomes for clients.

• Maintain accurate and up-to-date records of all claim files and communications.

• Provide expert advice and regular updates to clients, managing expectations and ensuring transparency.

• Assist Account Executives with pre-claim guidance and advice during policy placement when necessary.

• Proactively identify and flag trends or risks within the claims portfolio.

• Support the business in maintaining excellent client retention by delivering a high standard of service.

Requirements:

• Minimum 2 years experience handling commercial claims, ideally within a broker environment.

• Strong technical knowledge across a range of commercial insurance products.

• Excellent communication and negotiation skills.

• A proactive and empathetic approach to client service.

• Strong organisational skills and attention to detail.

• Experience using Acturis or similar insurance systems is desirable.

• Cert CII qualification is preferred but not essential.

Whats On Offer:

• Competitive salary of £35,000

• Opportunity to join a stable, independent brokerage with a strong local reputation

• Supportive working environment with a close-knit team

• On-site parking and flexible working options

• Clear career development path with support for further professional qualifications

Location: Harrogate
Salary: £35,000 per annum

Benefits:

• 25 days annual leave plus bank holidays

• Company pension scheme

• Flexible/hybrid working (following probation)

• On-site parking

• Support for CII qualifications

• Annual salary review

• Discretionary bonus based on performance

• Friendly, team-oriented office environment

• Opportunities for career development within a growing brokerage