Client Account Manager

Client Account Manager - B2B Technology & Insights Consultancy
Full Time | Permanent | Hybrid (Milton Keynes or London, 1-2 days/week)

Our client, a fast-growing B2B technology and insights consultancy serving the UK grocery wholesale, foodservice, and convenience retail sectors, is seeking a dynamic *** Client Account Manager *** to support their continued expansion. With a strong emphasis on data-driven solutions and strategic consultancy, this role is key to both acquiring new business and strengthening existing client relationships across their innovative tech and research product portfolio.

The Client Account Manager Opportunity:

This position plays a pivotal role in driving commercial growth and customer success. Initially focused heavily on new business development (90%), the role will evolve over time into a more account-focused position (75% account management / 25% new business). You’ll lead the engagement and retention of supplier and wholesale clients, acting as a strategic partner and advocate for the company’s data and insight solutions.

Client Account Manager - Key Responsibilities:

• Proactively build and manage a pipeline of new business opportunities (solutions based) to meet quarterly and annual growth targets.
• Maintain and grow long-term client relationships, ensuring satisfaction, retention, and upsell opportunities.
• Own the renewal and contracting process for a defined group of subscribers.
• Collaborate with leadership on subscription pricing to ensure commercial viability.
• Maintain CRM records (HubSpot) for subscribers and prospects to support communication and sales activity.
• Promote and sell the company’s portfolio of products and services, including analytics platforms, consultancy, research, and NPD services.
• Champion new product development (NPD) internally to support go-to-market success via strategic focus, marketing, and event participation.

Candidate Profile

The successful candidate will be:

• Ideally an experienced B2B sales and account management professional with a strong understanding of the UK grocery, foodservice, and wholesale sectors.
• Skilled in both strategic thinking and hands-on execution, capable of managing multiple priorities in a high-growth environment.
• An exceptional communicator and negotiator, confident in presenting and selling complex data-led solutions.
• Commercially astute and numerate, with a track record of meeting and exceeding targets.
• Familiar with grocery market data platforms such as Circana, Nielsen, Kantar, Dunnhumby, or CGA.
• Adept at using CRM systems (e.g., HubSpot) and data to inform decision-making and client strategy.

Compensation and Benefits

• Competitive base salary of up to / in the region of £55,000 per annum DOE
• Performance-based bonus of up to 20% of base salary per annum - realistic and achievable.
• Hybrid working model with office collaboration 1-2 days per week on average
• Laptop and home working allowance provided
• Reimbursement of out-of-pocket expenses