An exciting opportunity has arisen for a Community Care Lead to join a growing provider of Complex Community Care services supporting adults and children with a wide range of complex health needs.
This is a predominantly client-facing role, ideal for someone who enjoys building strong relationships while ensuring the highest standards of care are maintained within the community. Working autonomously from home, you'll manage your own diary, carry out regular client visits, support care teams and act as a key point of contact for service users and their families.
Unlike many community roles, rota management and administration are managed by a dedicated support team, allowing you to focus on quality, client engagement, and service delivery.
Key Responsibilities
Build and maintain strong relationships with clients, families, and healthcare professionals
Conduct regular face-to-face client visits based on care package complexity
Complete staff supervisions, spot checks, and quality assurance visits
Support care teams to ensure safe, effective, and person-centred care
Respond confidently to client concerns and resolve issues professionally
Identify risks and escalate safeguarding or staffing concerns where appropriate
Work closely with operational, clinical, and bookings teams to ensure seamless care delivery
Maintain accurate documentation and support continuous service improvement
Promote high standards of care and compliance across all packages
Requirements
Previous experience in a Field Care Supervisor, Community Care Lead, Care Coordinator, Senior Support Worker, or similar role
Background within Complex Care, Community Care, Domiciliary Care, Learning Disabilities, or Mental Health
Previous care experience is essential
Confident managing challenging conversations and resolving client concerns
Excellent communication and relationship-building skills
Organised, resilient, and able to work independently
Full UK driving licence and willingness to travel across the North West
Experience within Complex Care is advantageous but not essential
What's on Offer
Salary circa £32,000 DOE
Home-based role with autonomy to manage your own diary
Mileage paid at 45p per mile
Hotel accommodation provided where longer-distance visits are required
Dedicated operational support team handling rotas and administration
Supportive, collaborative working culture with minimal micromanagement
Opportunity to join a growing Complex Care provider with future leadership opportunities
If you're passionate about delivering outstanding community care, enjoy working directly with clients, and are looking for a role that offers autonomy and variety, we'd love to hear from you for a confidential conversation.
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