Conduct Specialist

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

About the role: As a Conduct Specialist, you will be responsible for the supervision of our Financial Institution clients. This will include periodic reviews, assessments, and remediation of our clients’ conduct frameworks. The role reports into the Senior Conduct Manager.



Key responsibilities:

• Performing conduct assessments on clients relating to products, fair value, customer support, and customer understanding (including vulnerable customers).
• Identifying potential areas of concern that may impact VXBS and suggesting remediation steps where appropriate.
• Document findings in concise reports that clearly identify risk areas and next steps.
• Making recommendations regarding the nature of the client relationship based on the review findings.
• Conducting follow-up reviews and assessments to monitor progress of remediations.
• Supporting with the delivery of both internal and external training.
• Working closely with the wider Conduct Risk team to incorporate conduct findings into the overall assessment of external client risk.
• Supporting the wider regulatory team with internal client enquiries.
• Engaging in continuous knowledge development regarding relevant regulation, industry best practice, tools, and techniques.
• Assisting with any other tasks or responsibilities as required by the business to meet evolving needs and priorities.

This is a UK remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice

• Excellent written and verbal communication skills. Proven ability to communicate effectively with all levels of management, auditors, and regulators.
• Structured and well organised, ability to prioritise multiple tasks and to bring open projects to closure.
• Ability to meet deadlines in a fast-paced environment.
• Strong interpersonal skills and ability to influence others.
• Well-developed analytical and problem-solving skills. Ability to assess issues and produce analysis based on data.
• Excellent team working skills, ability to manage competing priorities, and attention to detail.
• A good understanding of the FCA handbook.
• Minimum of 2 years’ experience working in a Compliance role or similar.
• Good knowledge of FCA regulations
• Strong verbal, written and interpersonal skills including stakeholder management

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.