CRM Support Analyst

CRM Support Analyst – Remote
£30,000 - £37,000 + bonuses, 35-hour work week and great benefits

This profitable and growing organisation require an experienced CRM Support Analyst, to join an established support team that have responsibility for managing application and system issues, monitoring systems, implementing upgrades/changes, and improving processes.

As an Dynamics Support Engineer, you will take charge of supported systems, ensuring their optimal performance whilst supporting and training staff to ensure best practices are followed.

Whilst most of the work will be done from home, there will be the expectation to travel to Leeds once per month for company meetings. Candidates who live more than 30 miles away can expense this travel.

Package:

1. 35-hour work week
2. Up to 20% bonus
3. 30 days holidays + bank holidays (plus buy and sell 5 more days)
4. 6% employer pension contribution and much more.
5. Flexible working opportunities
6. Personal development opportunities

Responsibilities

• Work with key stakeholders to ensure seamless delivery of the product suite.
• Resolve application and systems issues
• Monitoring systems
• System upgrades and changes
• Supplier management
• Planning and implementing system upgrades and changes alongside third-party suppliers.

Experience:

• Proven experience supporting Applications, Systems and Integrations
• 1+ year experience supporting Dynamics 365 / Dynamics CRM
• SQL
• ITIL Service Management
• Documentation experience
• Experience with Content Management Systems would be beneficial

The company have an excellent reputation within their sector and have shown consistent growth year-on-year. They promote a healthy work-life balance and regularly rank amongst the most flexible companies to work for in the UK. They have also recently been recognised in the top 50 UK employers for gender equality.

Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. All interviews are to be conducted virtually, with the process requiring a maximum of two stages and a short technical exercise.

Contact – Millie Ellis

If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.

Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process.

Key words; Application Support Engineer, CRM Support Analyst, CRM Administrator – Leeds, York, Manchester, Liverpool, Sheffield, Middlesbrough, Nottingham, Derby, Cambridge, Brimingham, Leicester, Lincoln, Hull, Newcastle, Oxford, Peterborough, Worcester, Milton Keynes

Please follow us on twitter @erinassociates for similar roles

Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.