Customer Collections Advisor

Overview

Are you ready to take the next step in your career as a Customer Collections Advisor? We’re recruiting for a rapidly growing, people-focused organisation based just outside Sheffield city centre. This is your chance to join a thriving business where your voice is heard, your efforts are recognised, and your success is rewarded.

As a Customer Collections Advisor, you’ll be joining a supportive team that’s passionate about delivering excellent customer service while helping people take control of their finances. This is a fast-paced, target-driven role. Ideal for confident communicators who enjoy problem-solving and building rapport over the phone.

Whether you’re an experienced Customer Collections Advisor or someone with a background in call centres, credit control, or customer service looking to make a move into collections, this role offers fantastic long-term prospects, real earning potential, and a great working culture.

Key Responsibilities

• Contacting individuals and businesses by phone to discuss overdue accounts
• Handling sensitive conversations with professionalism and empathy
• Setting up affordable repayment plans
• Maintaining accurate customer records and data entry
• Achieving personal and team performance targets
• Processing customer payments accurately through internal systems
• Adhering to compliance guidelines and internal procedures

Ideal Candidate

• Previous experience in a call centre, collections, or credit control role
• Strong communication skills, both verbal and written
• Comfortable working to KPIs and targets
• Confident making outbound calls and managing challenging conversations
• Quick to learn new systems and adapt to different technologies
• A problem-solver with a proactive, customer-focused approach

Benefits

• Basic salary of up to £26,000 with monthly bonus (Realistic OTE £30,000+)
• Hybrid working model (after probation)
• Free on-site parking
• Company pension scheme
• Employee discount scheme
• Casual-smart dress code
• Christmas savings scheme
• Death in service benefit
• Supportive, friendly team environment
• Regular incentives and performance rewards

If you’re interested in this opportunity and meet the above criteria, please submit your application!