Customer Engagement Advisor

CUSTOMER ENGAGEMENT SPECIALIST

Overview

Charterhouse Recruitment are proud to again be partnering with a very well-established business based in Castleford. Our client is a global brand, and they are the leading manufacturer in their field.

This role will act as the first point of contact for potential customers, ensuring a positive and first-class experience.

Benefits

• Basic salary is £24,304 plus monthly commission
• Good commission scheme
• Monday to Friday working hours of 8am to 5pm.
• Work from home every Friday (once passed training)
• 23 days holiday plus bank holidays
• Attractive company pension
• Employee discount scheme for a wide range of shops and attractions
• Perks such as free eye tests, flu jabs and more
• 24/7 Employee Assistance Programme.

Responsibilities

• Manage proactive outbound calls to customers
• Target a list of prospects to qualify them.
• Pass qualified leads over to the internal sales team.
• Assist customers making web chat enquiries.
• Ensure that all data is accurately entered into the internals CRM.
• Work to customer satisfaction targets and conversion rates.
• Perform well against KPI's set.

Qualifications

• You will have experience of working in a customer service / sales environment (ideally office based).
• You will be confident in communicating with people confidently over the phone.
• You will have excellent written skills.
• You will be IT literate and be able to learn new systems easily (with training)
• You can demonstrate basic excel skills
• You will be a positive and self-motivated individual who is able to work as part of a team.
• You will be happy to work to targets.

If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.