Customer Service Adviser / Sales Support Agent

Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail is required for well-established insurance company.

SALARY: £25,000 per annum

LOCATION: Remote / Working from Home - candidates MUST be UK based

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail.

Working as the Customer Service Adviser / Sales Support Agent you will be professional, people-focused and will join a fully remote team.

This is a phone-based role, speaking directly with:

• New prospects: Helping them understand the products and find the right insurance cover for their needs

• Existing customers: Assisting with queries about policies, helping with changes, and supporting them through claims or renewals

As the Customer Service Adviser / Sales Support Agent you will be the voice of the company — empathetic, clear, and solution-oriented.

You will be given the tools and training you need, but will need to be someone who learns fast, takes initiative, and thrives in a flexible environment.

DUTIES

Your duties as a Customer Service Adviser / Sales Support Agent will include:

• Answer inbound calls and respond to customer queries with clarity and professionalism

• Make outbound calls to guide new prospects to assist them in finding the right insurance cover based on their business needs

• Assist existing customers with policy queries, changes, and mid-term adjustments

• Provide friendly and accurate support throughout the customer journey — from quote to renewal

• Work independently and take ownership of your workload

CANDIDATE REQUIREMENTS

• Fluent in English

• Excellent phone manner with strong verbal communication skills

• Previous experience in customer service or phone-based sales (essential)

• A fast learner, confident using web-based systems

• Comfortable working independently in a 100% remote role

• Strong organisational skills and attention to detail

• Experience in the insurance industry (preferred but not essential)

BENEFITS

• Fully remote position with all training provided
• Opportunity to grow in a supportive, customer-first company
• No rigid scripts. Just real conversations and support
• A small friendly team of colleagues that works collaboratively

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13669

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work Remotely. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

AWD-IN-SPJ