Customer Service Advisor

Customer Service Advisor

• Home Based / Remote working
• Salary - £26,000
• Full time / 40 hours per week

A well known and established brand is looking to grow their customer service team and offer their new advisors the opportunity to work from home.

We are looking for exceptional Customer Service Advisors to provide the best customer support experience. The role is full time, working a 40 hour week Monday - Friday on a shift basis between the hours of 8am - 7pm plus occasionally working on a Saturday morning (additional hours paid in lieu) with full equipment provided.

The Key Duties & Responsibilities include:

• Taking inbound calls, emails or messages dealing with a variety of customer service queries
• Accurate recording of information onto a live system
• Resolution of customer enquiries (oral and written) based on competent working knowledge
• Query handling in response to customer requests with the support of clear information and processes
• Striving to provide a professional service at all times
• Identify and implement process improvements in immediate area of work responsibility in order to improve output and customer service

Skills & Knowledge Required:

• Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly and precisely
• Experience working within a fast paced contact centre environment (must have taken upwards of 70 calls a day)
• Experience working to contact centre metrics such as average handling time, call volumes etc

Benefits:

• Private health care (for you and dependants)
• Employee assistance programme including, cashback for treatments, GP line, advice line
• Group life assurance
• Additional leave purchase scheme
• Discounted home and travel insurance
• Mortgage advice service
• 23 days annual leave + UK bank holidays

This is the perfect opportunity to develop your career with a growing company and be part of a supportive and friendly team.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.