Customer Service Manager

Customer Service Manager (Housing)

- Teddington (South West London) based

- Salary £40,000 plus benefits and hybrid working

A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector. Duties will include:

- Motivating a team and monitoring performance

- Coordinate responses to complaints

- Ensure good practice and highest level of service across the board

-Working with clients to resolve complaints

- Reporting on repairs and ensuring KPI's are met

To be considered suitable you will need the following skills and experience:

- Ability to manage a small customer services team

- Ideally some experience within the social housing/property sector

- Complaint handling experience

- IT proficient and ideally some CRM experience