Data Quality Executive and Client Services Assistant

Data Quality Executive and Client Services Assistant (Full Time)

Full-Time (Maternity Cover, 12-18 Month Fixed-Term Contract)

• Location: Remote, with occasional travel to team meetings (Milton Keynes / Brackley)
• Hours: 37.5 / 38 hours per week, Monday to Friday between the core hours of 8am-6pm (flexible working available)
• Start Date: ASAP, with a handover period leading to maternity cover from October 2025
• Salary: Up to c. £27,502 FTE (£15.11 per hour) DOE + home working office set-up allowance + travel expenses

About the Data Quality Executive and Client Services Assistant Job Role:

Our client — a growing technology and data consultancy in the retail sector — is seeking a Data Quality Executive and Client Services Assistant (combined) to join their remote team. This fixed-term, full-time role combines responsibilities across data quality and client services to support accurate reporting, internal coordination, and outstanding client experience.

This is a hands-on role for someone with strong Excel skills, attention to detail, and a calm, organised approach to managing a varied workload. It would suit someone confident working independently, yet comfortable collaborating across a virtual team.

Key Responsibilities:

Data Quality & Reporting (approx. 25%)

• Review and cleanse data files to identify issues such as missing or unusual values.
• Apply product attributes accurately, focusing on high-value product lines.
• Maintain data timeliness and quality to support reliable client reporting.
• Generate and distribute weekly Excel-based client reports.
• Identify and flag recurring data issues, supporting continuous improvement.

Client Support & Coordination (approx. 75%)

• Monitor CRM and support systems (e.g. HubSpot) to triage support tickets.
• Respond to first-line support queries, escalating or resolving where appropriate.
• Track and coordinate internal IT schedules and equipment renewals.
• Upload user content (e.g. blogs, surveys) to CRM and website.
• Produce user journey and engagement statistics to inform client relationships.
• Maintain internal documentation, file systems, and CRM records.

About You:

• Excel-savvy: Comfortable with VLOOKUP, pivot tables, and handling large datasets.
• Naturally organised and methodical: With a keen eye for detail to ensure accuracy in data and client deliverables.
• Confident and proactive communicator: Exceptional written and verbal communication skills, with the ability to engage business customers professionally, build trust, and represent the company’s values in every interaction.
• Customer-focused ownership: A solution-oriented mindset, taking full responsibility for resolving client queries efficiently, anticipating needs, and following through to ensure client satisfaction.
• Confident decision-maker: Able to handle client escalations calmly and decisively, knowing when to take initiative or seek support while maintaining a professional demeanour.
• Tech-comfortable: Ideally familiar with CRM platforms (HubSpot a plus) and able to adapt to new tools quickly.
• Independent and collaborative: Able to manage time effectively, juggle multiple workstreams, and thrive in a remote environment while contributing to team goals.
• Proactive and self-motivated: Eager to drive client success and support continuous improvement in processes and service delivery.
• Remote-ready: Confident working remotely with a suitable home setup (office set-up support provided).

What’s on Offer:

• Full-time fixed-term contract (12-18 months, dependant on commencement / start date)
• Flexibility around working hours (within core hours of 8am - 6pm)
• Laptop and office set-up support allowance
• Travel expenses covered for occasional client / team meetings
• 25 days holiday (pro rata)