Delivery Manager

This position will cover the Northern based sites (Torness, Hartlepool, Heysham A & B). The role is home-based, with frequent visits to the EDF Head office in Gloucester as well as travel to operational reactor sites around the country on a monthly basis. Please note it is essential that you are eligible for CTC level security clearance (3 years residency in the UK).

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Client

• First point of contact for the Client Project Portfolio Managers
• Responsibility for service delivery in alignment with client key objectives
• Presents proposals to the Client for improvements to the quality, efficiency and effectiveness of operations 
• Provides and underpins daily customer focus 

Commercial

• Understands commercial drivers, supporting delivery in line with Costain business plans
• Responsibility for contract profitability
• Able to drive efficiency and continual productivity improvements

• Proactively manage risk and opportunities

   

Business Performance/Improvements

• Develop and maintain partnerships with client, partners and suppliers as appropriate
• Supports meeting the performance requirements of the Contract and driving Continuous Improvement
• Leads on improvement initiatives across the framework

• Maintains oversight of one or more of the following: Project Controls Apprenticeship Programme, Promotions Pipeline, Capability Development

  Leadership

• Ability to lead multi discipline teams across multiple locations focused on delivering high levels of customer satisfaction whist ensuring effective management of the people and contract performance
• Establishes clear lines of communications throughout the team, defining roles and responsibilities to ensure the efficient use of resources 
• Champions Safety, Health and Environment and ensures that standards are set, maintained and continually challenged for improvement

• Supports EDF account management, working with the Framework Manager and the rest of the Costain to leverage the broader Costain capability to support EDF. 

  People/Culture

• Promotes a culture of innovation, best practice and continuous improvement
• Leads the team to deliver operational excellence and promotes a positive can-do culture
• Ensures succession plans are in place for key roles and people risks are understood and managed
• Promote and support individual and team development through our robust re-SQEP process with the client

• An exemplary role model for Costain in demonstrating the required behaviours to ensure the success of the framework and build strong relationships across the wider EDF Energy

   

Knowledge, Skills, and Experience

Essential

• Have a passion for delivering outstanding customer service, as well as actively identifying and embracing opportunities to continually improve performance

• Be an inspirational leader, possess excellent communication and collaboration skills

• Embrace diversity to create highly effective one-team environments working with key partners and stakeholders

• Demonstrable experience of leading and managing teams at scale, including line management responsibilities for direct reports and oversight of larger indirect teams.  This should include effective team development, employee relations, absence management, performance management and accountability, and operations delivery

Desirable

• Experience of working in a multi-site environment