Engineering Service Manager

We're looking for a Engineering Service Manager to lead and support a high performing field-based engineering team for a globally respected brand known for quality, innovation, and customer commitment.

This is a key role in delivering operational excellence, driving team performance, and ensuring customers receive a world-class service across industrial and municipal cleaning equipment

The Role of Engineer Service Manager

You'll be responsible for the day to day leadership and development of a regional team of Service Engineers, working closely with internal teams and customers to deliver service excellence. While a strong technical background is essential, this is a leadership and operations-focused role ideal for someone with field service experience ready to step up or already managing a regional team.

Location Requirements

To ensure efficient team coverage, candidates must be based within the M25 ideally near key areas such as Hammersmith, Stratford, or central/south London with good access to wider South East routes

Key Responsibilities

• Lead, coach and develop a team of Field Service Engineers
• Oversee team performance, productivity, and service KPIs
• Ensure adherence to health & safety standards and company procedures
• Provide operational support - including fleet, stock, tooling, training and leave planning
• Conduct regular performance reviews, training plans and wellbeing check-ins
• Support engineers with complex technical issues and customer queries
• Maintain strong customer relationships through regular site visits and reviews
• Manage team budgets, regional spend, and operational efficiencies
• Collaborate closely with scheduling, logistics, and the wider service leadership team
• Report monthly on regional performance to the UK Service Manager

What We're Looking For

• Proven experience in a field based engineering role
• Strong background in electrical, mechanical, hydraulics, pneumatics, and diesel-powered equipment
• Experience working with industrial or municipal machinery, FLT, plant, or HGVs is highly beneficial
• Ability to lead by example, drive engagement, and get the best from your team
• Organised, proactive, and confident handling performance and operational matters
• Full UK driving licence and flexibility to travel across the region
• Comfortable using CRM and systems, reporting tools

What's in it for You

Training & Development

This role comes with industry-leading training and support, including a detailed 12-week technical onboarding programme.

Ongoing learning and technical development to support your growth in the role

You'll be fully supported throughout, with clear guidance, mentoring, and the tools you need to succeed from day one.

• A starting salary: £44,000 plus+ London weighting if applicable OTE c£50,000
• Company profit share + individual performance bonus (up to £7,500)
• Fully expensed vehicle (private use optional)
• Private medical insurance
• 26 days holiday + 8 bank holidays
• Pension scheme, critical illness cover, sick pay, and staff discounts