Field Service Engineer

To support our ground-breaking operations in the UK we are seeking a Field Service Engineer who is proactive and can work unsupervised responding to machine breakdowns and failures, both remotely with technical phone support and carry out, where necessary, site visits to rectify problems. The candidate will also be supporting to plan and conduct machine installations and relocations, across the UK.

• Provide preventive maintenance and installations for machines depending on service contract and SLA’s
• Install machines across the UK, carrying out the on-site testing, new customer training and onboarding 
• Respond to reported machine breakdowns and aim to clear, either via remote support or by planning to attend site in person
• Demonstrate ability to work to strict deadlines whilst maintaining a high level of accuracy and customer satisfaction
• Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment
• Advise the customer when chargeable work is required and seek the required authorisation prior to undertaking this activity
• Achieve a best in class service and minimum recalls with the most cost-effective use of labour time and parts
• Ensure all activities are recorded correctly and communicated in line with company guidelines keeping stakeholders updated, keeping clients informed. 
• Manage your vehicle spare part stock and tools to carry out all assigned tasks
• Ensure processes and procedures are followed, whilst triggering continuous improvement possibilities
•  Support the helpdesk and other operational duties  when there is no requirement of installations or or field service tasks (possibility for remote work as soon as training period is completed) 
• Provide instruction and training as go-live procedure

• Work experience as a Field Service Engineer or comparable role, desirably within vending, automated retail or dispense technologies
• Due to the nature of the role, an Electrical background would be beneficial 
• Enjoys helping clients and likes troubleshooting in a technical and agile environment
• Assertiveness with strong communication, customer service and interpersonal skills both on the phone and face to face.
• A high technical aptitude with excellent fault- finding skills
• High-level communication skills
• Ability to troubleshoot complex hardware and software issues in front of customer
• Patience and understanding
• Positive attitude and constructive approach
• Fluency in English, further languages are beneficial
• Good understanding of health and safety guidelines
• Willingness to travel within the UK and occasionally abroad. Nights away as required
• Passport for travel is a must

• Attractive remuneration
• Private health insurance subject to successful completion of probation (6 months)
• Free fruit, snacks and discounted in-office healthy meals (and some less healthy ones!)
• Exceptional learning opportunities. You will be part of a fast growing scale-up with a dynamic team, with the opportunity to learn from a highly talented group of people. 
• On-site parking
• Relaxed dress code in the office

Location: Woolwich, East London. Please note that there is an expectation that the role-holder will be comfortable being on site in line with business needs – while there is some flexibility, due to the nature of the role there are weeks when you may need to be in the office every day. 
The percentage of time in the office will depend on installation schedule and service calls.