Field Service Engineer - Birmingham area

Are you passionate about hands-on technical problem-solving? Do you want to be part of a field-based team where you can apply your skills to maintain and optimise critical systems? If so, please get in touch!

Flowbird is a leading provider of smart city and mobility solutions, dedicated to making urban life easier and more sustainable. We design, develop and deliver intelligent public transport and parking solutions that help people and cities to move forward.

About the Role:
We’re looking for a Field Service Engineer to join our team covering the Birmingham area in the UK. You’ll provide first-line customer support, servicing, and repairing Flowbird ticketing equipment, as well as assisting with installations and managing stock.

Location: Midlands area covering Birmingham - Oxford - North London 

Shift Pattern: Delivering on site support covering 05:30 - 23:30 - 12 hour shifts - 4 days on/4 days off

Salary: market rate plus lunch and late shift allowance

What you'll do:

• Perform on-site maintenance and repairs on ticketing equipment.
• Diagnose and resolve basic software issues using PC tools.
• Ensure a first-time fix approach and deliver excellent customer service.
• Maintain clear communication and escalate major issues as needed.
• Keep accurate records and manage service calls via the call management system.
• Handle and maintain company stock and spare parts.
• Follow Health & Safety regulations.
• Assist with new equipment installations and upgrades.

What you'll need:

• NVQ Level 2 or equivalent in an electrical field.
• Experience in electro-mechanical engineering, ideally in vending, transport, or similar industries.
• Full UK driving license.
• Strong problem-solving skills and ability to work independently.
• Excellent customer service and communication skills.
• Ability to stay calm under pressure.

We offer you:

🚐 Company van, equipment, PPE, and clothing provided.

🎓 Comprehensive induction and training.
🌴 25 days holiday (plus bank holidays) with an option to purchase additional days.
🏦 Up to 6% contributory pension scheme and life assurance (x4 annual salary).
🏥 Health cash plan, discounted gym membership, and employee assistance programme.
🎯 Flexible benefits, including critical illness cover, dental insurance, and personal car leasing.
🤝 Paid volunteering days.

We welcome applicants from all backgrounds but you must be based in the UK and we can not offer sponsorship.

Interested? Apply now to join our team! 🚀