French Speaking Inbound Customer Service Advisor

French Speaking Inbound Customer Service Advisor

Newcastle – Remote/Hybrid

Full time

Permanent

£23,809 per annum

J139463

Company Benefits:

• The opportunity to work with an award-winning team who are at the pinnacle of their industry
• Incredibly friendly team working environment
• Training and Development opportunities
• Easily Accessible offices.
• Great progression opportunities!

The Company You’ll Work for:

MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.

The Role You’ll Be Doing:

• Taking inbound customer service calls.
• Handling a range of administration tasks.
• Delivering a great customer experience for French based customers both via email and on the telephone
• First contact resolution of customers and client’s queries, requests, orders and complaints
• Provide support to the team.
• The role will be working Monday to Friday 8am – 4pm

The Person:

• Fluent or Professional level French is essential
• Previous experience customer service experience.
• Positive and motivated attitude to work
• Desire to succeed and develop
• Customer focused and attentive