Help Desk Engineer

Help Desk Engineer (remote support)

?? Join my partners growing Tech Team - Solutions Helpdesk Engineer (2 positions)

?? Location: Office-Based / Remote / Hybrid (Entirely up to the candidate)
?? Job Type: Full-Time, Permanent
?? Salary: Up to £37,000 per annum

My parnters are looking for an experienced Solutions Helpdesk Agent to join our fast-growing technology company. This is your chance to play a key role in supporting an extensive client base across cutting-edge print and scan solutions.

We’re a dynamic, customer-focused technology provider, delivering tailored business solutions to clients nationwide. As we continue to expand, we need talented professionals who thrive in fast-paced environments and are committed to service excellence.

As a Helpdesk Agent, you’ll provide remote support for both software and hardware issues—focusing primarily on print and scan environments. You'll be part of a collaborative and supportive team that values initiative, efficiency, and a customer-first attitude.

• Prioritise and manage support tickets within SLA timelines

• Resolve hardware and software issues via remote tools

• Own and drive helpdesk operations across their platforms including print and scan.

Hardware: Sharp, Ricoh, Canon, Konica Minolta, Lexmark, HP
Software: PaperCut MF, PaperCut Hive, uniFLOW, uniFLOW Online

• Experience in an IT helpdesk or technical support role

• Excellent communication and ticket-handling skills

• Strong technical knowledge multi functional devices such as the above devices.

• Experience supporting print management solutions (e.g., PaperCut or uniFLOW) Bonus points for both!

• The type of candidate we are looking for would be someone with good experience under their belt, who has experience with remote support and either been in an MSP, Telecoms or IT company.

• Competitve holiday (rising to 28 with service) + bank holidays on top.

• Healthcare cash plan

• Access to our employee rewards platform

• Remote or Hybrid, our partners have sites all across UK, Scotland and Wales. The ideal would be once a month onsite but open to fully remote candidates (Very flexibile).

ALL APPLICANTS MUST BE UK BASED.

Ready to take the next step in your IT support career? Send us your CV and a short cover letter telling us why you’re the right fit. We’d love to hear from you!