IT Support Officer

IT Support Officer

**FULLY REMOTE (OCCASIONAL TRAVEL)**

This is an opportunity to join a growing public sector organisation based in Canary Wharf, dedicated to delivering impactful services. Over the past three years, the organisation has grown from 50 to over 500 users, making this an exciting time to get involved. As part of a collaborative team, you'll receive on-the-job training and continuous development, with a clear path for career progression.

This is an ideal role for someone looking to build a career in IT.

You'll be responsible for providing 1st and 2nd line support, including helpdesk tasks like password resets and basic troubleshooting. Around 80% of your time will be spent on core IT support, working with technologies like Active Directory, Windows 10/11, and Microsoft Teams, while the remaining 20% will involve learning and contributing to projects in automation, security, and the Microsoft Power Platform.

This is more than just a support role, it's a chance to join a forward-thinking organisation and gain hands-on experience with modern tools.

Knowledge and Skills

• Understanding of IT Service Desk operations and best practices.
• Strong knowledge of hardware/software configurations and troubleshooting.
• In-depth experience with Microsoft Windows 10 and newer client operating systems.
• Ability to accurately record and interpret user information to resolve issues.
• Active Directory administration (password resets)
• Excellent communication skills to explain technical concepts in accessible terms.
• Detail-oriented with a strong focus on documentation and customer interaction records.

Experience

• Significant experience in IT support roles.
• Proven ability to deliver excellent customer service with patience and professionalism.
• Proficient in Microsoft Office applications.
• Skilled in diagnosing and resolving both hardware and software issues.

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