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Japanese Speaking Customer Service for Automotive Industry - Athens, Greece

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Job Description - Japanese Speaking Customer Service for Automotive Industry - Athens, Greece

Embark on an exciting career journey in Athens, Greece! We are seeking dedicated and enthusiastic Japanese-speaking customer service representatives to support our clients in the automotive industry. This role offers a unique opportunity to work in a vibrant environment while assisting customers with their inquiries and ensuring their satisfaction with our automotive products. If you have a passion for customer service and a love for the automotive sector, we want to hear from you!

Responsibilities

  • Provide outstanding customer support to Japanese-speaking clients through various channels including phone, email, and chat.
  • Address inquiries related to automotive products, resolve issues promptly, and ensure high levels of customer satisfaction.
  • Maintain comprehensive knowledge of the company's offerings to provide accurate and helpful information to customers.
  • Document customer interactions in the company's CRM system to maintain detailed and accurate records.
  • Collaborate with team members to improve service processes and share insights on customer needs.
  • Participate in training sessions and meetings to enhance customer service skills and product knowledge.
  • Contribute feedback on customer experiences to help refine service strategies and improve overall satisfaction.
  • Fluent in Japanese, both written and spoken; proficiency in English is required.
  • Strong communication and customer service skills with a focus on problem-solving.
  • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
  • Previous experience in customer service, especially within the automotive industry, is advantageous.
  • Familiarity with CRM systems and customer support tools.
  • A positive attitude, adaptability, and eagerness to learn about automotive products and trends.
  • Willingness to relocate to Greece
  • Passport of any EU country.
  • Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
  • Professional growth & development opportunities.
  • Competitive performance bonuses.
  • Competitive monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Fully paid training by certified instructors.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Special events as well as community & social responsibility initiatives.
  • Referral Program: Bring your friends and receive great bonuses!
  • Free Greek language courses.
  • Work for a Great Place to Work-Certified Company.
Original job Japanese Speaking Customer Service for Automotive Industry - Athens, Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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