Major/Complex Loss Adjuster

Major & Complex Loss Adjuster

Location: London, South East or South West England

Responsibilities:

Investigate and manage major & complex loss claims including carrying out site visits.

Build rapport and a detailed appreciation of the operations impacting the claim and ensure understanding of cover with the Insured, Broker and Insurer.

Identify and verify sufficient information to set an accurate quantified reserve that can be effectively demonstrated to insurers.

Negotiate an appropriate solution to the claim within the terms of the policy.

Assess and provide a pragmatic view of issues and relevant solutions to complex claims

Prepare reports and comment in detail on all aspects of the claim, to include policy analysis, quantum (including business interruption), recovery and any future actions.

Instruct, monitor and control claim related experts such as: lawyers, forensic scientists, surveyors, damage mitigation and other experts as appropriate

Establish and agree a communication plan with all interested parties.

Calculate and approve interim payments, when appropriate and prepare interim reports.

Calculate and agree detailed and fully evidenced settlement of claims and prepare comprehensive final reports with supporting documentation.

Maintain continual professional development in any technical or legal changes which may have a bearing on major loss and complex claims.

Ensure compliance with regulatory requirements at all times and highlight any contravention to the Operational Support and Compliance Manager.

Personal Skills:

Ability to work on own initiative.

Ability to demonstrate an attention to detail and proactively analyse and resolve complex issues.

Ability to work as an individual and lead a team of professionals.

Excellent customer service and communication skills with a positive attitude.

Able to co-ordinate a variety of actions concurrently.

Ability to work to given targets.

Flexible approach – the job holder will be required to travel throughout the UK as appropriate.

Skills and Experience:

Significant, relevant, major and complex loss adjusting experience.

Strong client relationship building experience.

Excellent communication skills.

Education and Qualifications:

ACILA, or ACII or other relevant professional qualifications