Managed Endpoint Engineer

Fenix24 is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as The World’s First Civilian Cybersecurity Force, Fenix24 delivers cybersecurity services through its four battalions: Fenix24 for ransomware recovery and restoration; Athena7 for IT security assessments, strategy and planning; Grypho5 for ongoing security-based management; and Argos99 for expert insights into data, assets and infrastructure. Under its Securitas Summa program, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering a combination of managed data and infrastructure protection, real-time threat intelligence, and ongoing hardening and breach resistance. 

Grypho5 is a “battalion” within Chattanooga, Tennessee-based Fenix24 — The World’s First Civilian Cybersecurity Force. Grypho5 specializes in comprehensive, security-based managed solutions using real-time, proprietary threat intelligence to ensure an organization's defenses are prepared to effectively resist and rapidly recover from a cyberattack.

About This Position

The Managed Endpoint III role will be principally responsible for managing and maintaining the operational readiness of endpoint protection solutions. This role will report to the Support Services Manager and is 100% remote in the United Kingdom.

An ideal candidate will be able to:

• Perform engineering tasks to maintain operational readiness of endpoint protection solutions


• Install, configure, and audit endpoint protection solutions

Key Responsibilities

• Perform engineering tasks in support of endpoint protection services


• Handle client incidents and escalations


• Install, configure, and audit endpoint protection platforms and applications


• Review and consult on product, solution, and client change-control requests


• Understand the clients’ end goals and help create a plan to achieve them


• Perform other tasks as needed to support Endpoint Protection Practice Group initiatives


• Participate in an on-call rotation

Preferred Skills

• Demonstrated practical expertise in endpoint-controls management


• Communicate effectively in any form or medium


• Manage dynamic and competitive priorities


• Organize complex technical tasks for multiple clients at once


• Conversant with information technology and managed services best practices


• Experience with service delivery in a managed services practice organization


• Endpoint management and security support experience


• Practical application of InfoSec principles

Qualifications

• Three-to-five years of cyber security/endpoint protection experience


• Bachelor’s degree in information technology or a related field, or an equivalent work history


• Expertise with CrowdStrike, eSentire, Absolute, Windows Defender, BeyondTrust, Sevco, N-able and/or industry leading RMM tools are highly desired


• Industry certifications in Microsoft and Apple desired


• Experience in large-scale service delivery

Why work for us?
We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!

We truly value our employees and provide an extraordinary package to prove it, including:

• Internal and external learning & development opportunities, including career advancement


• Competitive compensation & benefits including:


• Private health insurance


• Mental health and wellness programs


• Company-matched pension scheme


• Life insurance and income protection insurance


• Monthly fitness/gym membership allowance

Join the world's first Civilian Cybersecurity Force and take your career to the next level!